Susan R.
This company sucks
This company sucks. They don't support Android which wasn't clear till after I paid. I IMMEDIATELY canceled my subscription and requested a refund since I can't use the service. Denied because I needed to use the service for 7 days before i'm eligible for a refund. Except of course for the fact that I literally cannot do that because they don't support my phone. Don't trust them, they'll screw you over at every opportunity.
Response from COPYMINDJan 22, 2026
Thank you for sharing your experience — we are really sorry for the frustration this caused. We completely understand how upsetting it must have felt to realize that there isn’t a dedicated Android app in the Play Store yet. That’s a valid disappointment, and we hear you. We do want to clarify one important point that may help: while we don’t currently have a Play Store app, COPYMIND does fully support Android via the web. You can use it exactly like an app by adding it to your home screen, and it remains accessible anytime, just like a native app. Many of our Android users use COPYMIND this way without limitations. Our team applies our Refund policy consistently for all users. This isn’t about a lack of care — it’s about fairness and clarity. A consistent refund policy removes ambiguity from the process and ensures every request is handled by the same clear criteria, rather than subjective interpretation. Making exceptions in some cases would undermine that fairness for others. That said, we genuinely regret that your first experience felt disappointing and frustrating. If you’re open to it, our support team would still be happy to walk you through using COPYMIND on Android or answer any remaining questions at [email protected]. Thank you for taking the time to share your perspective — we truly do listen, even when the feedback is hard to hear.