COPYMINDReviews of copymind.me

Response from COPYMINDMay 4, 2026

Jeremy, I am sincerely sorry that you were left with this impression and that it took so long to resolve your situation. This is definitely not the level of support we aim to provide. Please rest assured that we technically cannot charge for a canceled subscription, and we never restore a membership or initiate a payment without a user's explicit request. We strive to provide clear information about our subscription terms through both our emails and your account settings, and I apologize if this was not clear in your experience. Regarding your concern, please know that our entire goal is to provide a helpful, supportive space for growth; we take our responsibility to our community very seriously and would never seek to take advantage of anyone. Unfortunately, we could not locate your specific request in our system based on your review here. Please provide your account details or email address so we can contact you directly and ensure everything is fully resolved to your satisfaction 🌿

Response from COPYMINDApr 29, 2026

We are genuinely sorry that your experience left you with such a negative impression. We’d like to clarify that a paid subscription provides full premium access and a daily refill for your interactions, making additional purchases entirely optional. While additional energy packages are available to extend your space for deeper work, they are not required to use the product. Your AI Twin is designed to reflect your unique consciousness and decision-making patterns. It is not programmed to simply agree with you; rather, it provides feedback based on your input to help you stay aligned with your values. Regarding our refund policy, we ask for a minimum period of use (depending on your chosen plan) because the AI Twin is a living model that learns and adapts to your unique consciousness over time. It may often take this short period of consistent reflection to become truly accurate. We strive to provide clear information about our subscription terms and automatic renewals during the purchase process and within your account settings, and we are sorry if this wasn't clear in your journey. We would truly appreciate the chance to resolve this with you personally. Please provide the requested account details so we can investigate your experience further and find a way forward together.

Response from COPYMINDApr 27, 2026

I am so sorry for the confusion and any frustration this has caused you. Please rest assured that we have a dedicated support team here to help, and you can always reach us at [email protected]. We will be more than happy to help you cancel your subscription manually if you're having any trouble. Regarding the app, you can download COPYMIND for iOS directly from the App Store or via this link: https://apps.apple.com/app/id6746444966. If you prefer the web version, you can also manage your subscription by logging into your account at https://app.copymind.me/auth. Unfortunately, I cannot locate your account based on your review name alone. Please provide this information in reply to the request we made on this platform. This will allow us to resolve this for you immediately and ensure you are taken care of.

Response from COPYMINDApr 27, 2026

I am deeply sorry for the frustration you’re feeling, Kathleen. Please know that we never intentionally delay a refund, and our team is working hard to resolve this for you. While we use AI to help provide quick support, every case — including yours — is also handled by human members of our team who truly care about finding a solution. To clarify, the primary way we locate a user in our system is through the email address provided during sign-up. In this instance, we have been unable to find an account or any charges under the email addresses you provided. Because we cannot see your private transaction data without a linked account, we have already contacted our payment provider to investigate this further using the screenshots and details you shared. We are fully committed to resolving this and are simply waiting on these external details to trace the charge. We hope you’ll continue to cooperate with us so we can clear this up and resolve this as quickly as possible.

Response from COPYMINDApr 24, 2026

I’m so sorry to hear that your first impression felt vague. COPYMIND isn't a general chatbot; it builds a personalized model of your own consciousness. Because it simulates how you specifically think, it needs time to move past generic responses and become emotionally nuanced. Since your data shows only brief interaction on the first day, your Twin hasn't had the chance to learn your unique patterns yet. We’d love for you to give it a few more days of interaction to truly see the difference. If it still doesn't feel right, you can always reach out to [email protected] to recalibrate or reset your Twin. We’re here to help you find that clarity. 🌿

Response from COPYMINDApr 22, 2026

We hear how this felt on your side — it's definitely not the kind of experience we want you to have. We want to gently clarify that a purchased premium subscription already gives full access to all core features — it doesn’t require any additional purchases to use the product. If something felt like you were being asked to pay again, we’d really want to look into what happened there. We also do have a refund policy in place, and we don’t refuse refunds when a user is eligible. Even in cases outside the policy, our support team always tries to find a fair solution together. Right now we’re unfortunately unable to identify your account from this review. If you’re open to it, please share the email address linked to your account — we’ll reach out directly and do our best to sort this out for you as quickly as possible. We’d really appreciate the chance to make this right.

Response from COPYMINDApr 21, 2026

Thank you for your feedback, Elizabeth. We are sorry for any frustration caused. We want to gently clarify one important point about Energy, since it can feel confusing at first. Energy doesn’t run out on its own or get taken unexpectedly — it represents your available capacity for deeper interactions with your Digital Twin, like chats, Voice Calls, Reading generations, or Therapy Sessions. With any active subscription, your balance automatically refreshes back to 100 Energy every 24 hours. So even if it gets used up within a day, it’s always replenished the next day without any extra payment needed. We’ve also explained how Energy works in our FAQ here: https://copymind.me/faq. What you described — especially the crashes — doesn’t sound like the experience we want you to have. We’re really sorry you ran into that. If you’re open to it, please share the email linked to your account, and we’ll take a closer look and help fix this as quickly as possible. Thank you for calling this out — it helps us improve and support you better!

Response from COPYMINDApr 20, 2026

Laura, I hear how frustrating and concerning that experience must have felt, especially with unexpected charges coming through. We work on subscription terms with automatic renewals, and those details — including pricing and renewal timing — are shared in the welcome email and are always available in your account. You can also cancel your subscription anytime directly in your profile or by reaching out to support. I’m really sorry if the renewal timing wasn’t clear earlier — that’s not the experience we want you to have. At the moment, we weren’t able to locate an account based on this review. If you can share the email linked to your account, we’ll reach out right away and make sure this is resolved for you.