COPYMINDReviews of copymind.me

Response from COPYMINDMay 15, 2026

Lamentamos que esta haya sido su impresión. Queremos aclarar que operamos de acuerdo con los Términos y Condiciones que se presentan y aceptan durante el registro, y todos los cargos se procesan conforme a dichos términos. Nunca realizamos cargos a los usuarios sin su consentimiento. Para garantizar total transparencia, siempre enviamos un correo electrónico con todos los detalles de la suscripción y renovación inmediatamente después de la primera compra. Estos detalles siempre están disponibles en la configuración de su cuenta. Le pedimos disculpas si los términos de renovación no le resultaron claros. Como mencionamos anteriormente, aún no podemos localizarle como usuario en nuestro sistema basándonos únicamente en su perfil de Trustpilot. Queremos investigar su caso y ayudarle a resolver esta situación lo antes posible, pero necesitamos su colaboración. Por favor, facilítenos la dirección de correo electrónico asociada a su cuenta o póngase en contacto directamente con nuestro equipo de soporte para que podamos revisarlo juntos.

Response from COPYMINDMay 13, 2026

I am sincerely sorry for the confusion and for any feeling of disconnection you experienced. It is our goal to be there for you when you need it most. I would like to clarify that you can indeed communicate with your Digital Twin via text, voice messages, and voice calls. The AI is designed to be a supportive companion that adjusts to your specific needs over time — you can talk to it about anything, or even give it direct instructions on how you’d like to be supported. You can learn more about how these features work here: https://copymind.me/faq. If you ever need assistance or have questions, you can contact us at any time at [email protected]. We are always here to help. Our team is already in touch with you to help clear up any misunderstandings and ensure you can fully access the support you're looking for. We hope to make this a positive experience for you 🌿

Response from COPYMINDMay 12, 2026

Je suis sincèrement désolée des désagréments que vous avez rencontrés concernant votre facturation et du sentiment de manque de transparence de notre processus. Je tiens à préciser que nos modules complémentaires sont entièrement optionnels et ne sont jamais nécessaires à l'utilisation de COPYMIND. Leur prix est clairement indiqué, avec une option visible pour les refuser, et ils ne sont achetés qu'après une confirmation explicite ; nous ne déclenchons jamais ces frais sans votre intervention. Concernant votre expérience avec notre assistance, nos archives montrent que nous avons travaillé à la résolution de ce problème quelques minutes après votre premier contact. Notre équipe a immédiatement annulé votre période d'essai et vous a proposé des solutions personnalisées pour l'achat que vous souhaitiez contester. Bien que nous utilisions l'IA pour gérer le volume de demandes, chaque demande utilisateur est traitée et supervisée par des membres humains de notre équipe. Je suis désolée si vous avez eu cette impression d'automatisation ou d'impersonnalité. Depuis votre premier message, des représentants de notre direction ont également pris contact avec vous afin de s'assurer que la situation soit résolue équitablement. Nous nous efforçons d'être totalement transparents concernant notre facturation et nous prendrons certainement en compte vos commentaires pour améliorer notre communication. Nous vous remercions de votre patience et vous souhaitons le meilleur 🌿

Response from COPYMINDMay 11, 2026

I am sincerely sorry for the frustration and for the feeling that you were being sent in circles while trying to cancel. It was never our intention. Regarding the cancellation process, please know that we do have an available cancellation button within every user's account settings. You can cancel at any time directly through your profile or by reaching out to our support team. We take your feedback seriously and will look into how we can make this button even more obvious to ensure the process is as seamless as possible for everyone. However, we are glad to hear that our team was able to resolve your needs and process your refund quickly. Thank you for your patience and for helping us improve 🌿

Response from COPYMINDMay 7, 2026

Lamento sinceramente su frustración y la sensación de haber sido engañado con respecto a nuestro soporte lingüístico. Nunca es nuestra intención que un usuario se sienta estafado. Me gustaría aclarar que, si bien nuestra aplicación para iOS actualmente solo está disponible en inglés, estamos trabajando activamente para agregar más idiomas en las próximas semanas. Sin embargo, nuestra versión web ya está disponible en una amplia gama de idiomas, incluido el español, y puede acceder a ella ahora mismo en https://copymind.me/money-back-policy. En cuanto a su reembolso, contamos con una política de garantía de devolución de dinero. Nunca rechazamos un reembolso a un usuario que cumple con los requisitos, e incluso en esos casos, siempre nos esforzamos por encontrar una solución justa y amistosa. Nuestro equipo de soporte ya procesó su reembolso, lo cual confirmamos por correo electrónico junto con un documento de confirmación. Como mencionamos en nuestra comunicación, tenga en cuenta que los fondos pueden tardar hasta 10 días hábiles en aparecer en su cuenta, dependiendo de los tiempos de procesamiento de su banco. Nos mantendremos en contacto con usted hasta que todo esté resuelto y reciba los fondos. Agradecemos su paciencia 🌿

Response from COPYMINDMay 7, 2026

I am sincerely sorry for the frustration and for the feeling that our service did not meet your expectations. We would like to clarify that COPYMIND operates strictly according to the terms and conditions agreed upon during registration, and all advertising is intended to reflect the actual functionality of our product. We apologize for any misunderstanding regarding the nature of the "Digital Twin." It is not designed to be a literal clone or replica of your appearance or voice, but rather a supportive AI companion intended to help you explore your thoughts and assist with emotional growth through self-reflection. Regarding our refund policy, we do offer a money-back guarantee, which can be viewed here: https://copymind.me/money-back-policy. We ask users to interact with the app for 3-7 days so you can experience its real value, as the depth of the AI often becomes more apparent after several days of consistent use. Finally, please know that at COPYMIND, your privacy is sacred. Your data is used exclusively to help your Digital Twin grow with you — we never sell or share your information with third parties. You can review our full commitment to your safety here: https://copymind.me/privacy-policy. Unfortunately, we cannot identify you as our user based on this review. Please provide the email address linked to your account so our support team can reach out and we can look for solutions together 🌿

Response from COPYMINDMay 4, 2026

I am sincerely sorry for the frustration and any confusion with the subscription cancellation. Please rest assured that we technically cannot charge for a canceled subscription. Our system is designed to stop all billing immediately upon cancellation, which you can do at any time through your account settings or by reaching out to our support team. According to our system data, your subscription was not canceled prior to the renewal date. We always confirm a cancellation via email, and we do not see any requests or confirmations associated with your account in our system. However, I can see your recent request to our support team stating that you might have two separate registered accounts, which is likely the root cause of the issue. Please know that our team is dedicated to helping you sort this out. We are currently waiting for your reply to our last message so we can locate the second account and resolve this for you immediately. We look forward to making this right 🌿

Response from COPYMINDMay 4, 2026

I am sincerely sorry for the frustration this has caused and that it felt as though you were charged for something you didn't intend to select. Please know that we take accusations of "scamming" very seriously, and that is definitely not what we aim to do. Our goal is to provide a supportive space for growth, and we strive for complete transparency in our billing. I would like to clarify that our add-ons are entirely optional and are never required to use the app. They are presented with clear pricing and a visible option to decline, and are only purchased after an explicit confirmation step. There is no automatic enrollment, and we do not trigger these charges without direct user action. I'm sincerely sorry if it felt different on your end. Unfortunately, we could not locate your account or your request to our support team based on your profile here. We would like to look into this and make it right — please provide your account email or contact us directly so we can resolve this for you 🌿