CopygramReviews of copygram.app

My biggest concern/Pet Peeve is the fact that I did not realize I had signed up for the yearly renewal without realizing it. I had stopped using the service, but was charged another yearly fee. When I noticed the charge, I immediately followed Copygram’s policy to get a refund, but never heard back, nor did I get a credit to my card. I followed up with another email, and the only response I got was a 1-line email asking why I wanted a refund. I responded to let them know that I didn’t realize I had signed up for reoccurring billing, and that I no longer use the service. No response/No Credit. I feel they just want your money, and are not interested in customer service. So yes, they got a yearly fee out of me, and I haven’t used the product. Therefore, I want to stop anyone that I can from making the same mistake I made.

My experience with Copygram has gone from bad to worse. While I initially had some hope after receiving help from Tom, it’s clear now that their customer service (CS) is absolutely unreliable and unresponsive. I wasted $49 on a platform that could have been great, but their CS has made it an absolute nightmare. I encountered a JSON problem and account-setting issues that should have been resolved easily. Instead, I gave them more than enough time to get back to me, only to be met with complete radio silence. Their support team is practically non-existent, and when you’re stuck, you’re left to fend for yourself. To make matters worse, it seems like Copygram is also gaming Trustpilot. If they choose to report my review, it only further highlights the problem with Trustpilot’s Content Integrity system. Developers of this platform should be open to negative reviews, especially when their CS is this terrible. Ignoring real customer feedback only hurts them in the long run. Tom was the one bright spot, and if they had more people like him, this copier could have been viable for the long term. But as it stands now, the service is trash. Without reliable support, this platform is nothing but a waste of time and money. Save yourself the frustration and stay far, far away from Copygram. It’s not worth the headache.

The platform shows promise but is currently too buggy to be effective. I signed up last week and still can't get everything working. Support requests through live chat have gone unanswered. I added the support team on Telegram and got one response, but nothing since. No sense of urgency there. The support literature on the website covers only a few specific issues, making it hard to find solutions on your own. Additionally, there is no documentation explaining the EA parameters and their meanings.