CopygramReviews of copygram.app

Response from CopygramJan 15, 2025

Thank you for your feedback. We're sorry to hear about the difficulties you've experienced while trying to connect your account to DX-Trade. It's important to note that some users may face challenges with API access due to restrictions from their brokers or prop firms, such as FTMO. We recommend checking with your broker to confirm if they have disabled API access, as this can affect connectivity. We appreciate your input and want to inform you that we have recently added time settings to enhance functionality. If you have further questions or need assistance, please reach out at [email protected] or through our live chat support. Thank you for your understanding!

Response from CopygramJan 15, 2025

Lamentamos mucho que estés teniendo problemas y que no hayas podido contactar con nuestro soporte. Entendemos lo frustrante que puede ser no recibir ayuda cuando la necesitas. Queremos informarte que hemos mejorado nuestro equipo de soporte y ahora ofrecemos un chat en vivo 24/5 en nuestro sitio web para brindar asistencia más rápida. Te animamos a que intentes comunicarte nuevamente a través de ese canal. Si deseas discutir el reembolso de tu plan, por favor contacta a nuestro equipo de soporte en [email protected]. Estamos aquí para ayudarte y esperamos resolver tus problemas lo antes posible. Agradecemos tu comprensión y paciencia.

Response from CopygramJan 15, 2025

Thank you for your feedback. We're truly sorry to hear about the difficulties you've encountered with our support and the refund process. We understand how frustrating it can be to not receive timely responses. We want to assure you that we have been working to improve our customer service. Previously, we had high demand for requests, which led to slower response times, but we have now restructured our support team and offer real human support agents available 24/5. Please reach out to us again at [email protected], and we will prioritize your request for a refund. We appreciate your patience and hope to resolve this matter for you as soon as possible. Thank you for bringing this to our attention.

Response from CopygramJun 25, 2024

Based on the details you provided to Trustpilot, it appears that you are not currently registered as a user of our services. Thus, we do not have any record of your interactions with our platform. Consequently, we are puzzled by the negative review you have left, as it seems disconnected from any firsthand experience with our services. Upon conducting further investigation, we discovered that you previously submitted a positive review for another copying service a year ago. This discrepancy leads us to suspect that your intent may be to tarnish our reputation rather than provide genuine feedback based on your own encounters with Copygram. It is plausible that you may be affiliated with the other trade copying service.