CopygramReviews of copygram.app

Response from CopygramMay 11, 2025

We take accusations like this very seriously and want to set the record straight for all future customers: VPS Requirement: Our documentation is clear—Copygram does not require a VPS for all other integrations. The only exception is with Metatrader, due to Metatrader’s lack of an official API. This is stated openly in our helpdesk (https://helpdesk.copygram.app/en/category/General%20questions/article/do-i-need-to-use-a-vps) and was explained to you directly in December 2024. Misleading others by saying we “lied” is simply false. Support & Contact: You never contacted us about a refund after your purchase on May 3. All previous communication was about pricing, which you said was expensive for you. You never reached out regarding any issues after purchase, yet claim there’s no way to reach us. That’s not true—our channels are open and working. Regarding our refund policy, to request a refund, you should email [email protected] Product Usage: You used Copygram with our EA on Metatrader, and it worked as intended. If we could post screenshots of your successful usage, we absolutely would—but Trustpilot doesn’t allow us. Refund Demands & Blackmail: You threatened us with a negative review to force a refund, even though you received the product you paid for and used it. We do not tolerate dishonest behavior or blackmail. To future customers: Everything related to VPS requirements is transparently explained. If you use Metatrader, a VPS is needed for continuous usage—this is not hidden information. Our support is responsive, and we’re always available through official channels. Update : VPS is no longer needed with the new version of Copygram. Copygram is fully cloud based automation platform. Please read our helpdesk and reviews carefully before making assumptions based on misleading reviews like this. We value honesty and transparency; unfortunately, not everyone who leaves a review does the same.

Response from CopygramFeb 9, 2025

Thank you for sharing your feedback. We are truly sorry to hear about your experience and appreciate the opportunity to address your concerns. Our system has been working perfectly for many users, including yourself, who even upgraded to a higher plan and took a yearly subscription. We acknowledge there was an issue with adding a Matchtrader account from a prop firm with a different configuration, but our team resolved it promptly. Your frequent use of our app indicates its effectiveness. Regarding your refund request, please refer to our refund policy. We strive to provide clear communication and are here to assist you in any way we can. Unfortunately, Trustpilot doesn't allow posting screenshots directly in reviews, but we are more than happy to provide any evidence you need through our support channels. We value your feedback and are committed to improving our services. Please feel free to reach out to us directly so we can resolve any remaining issues for you.

Response from CopygramJan 15, 2025

Thank you for your feedback, and we sincerely apologize for the frustrations you've experienced. We appreciate that you find our software easy to set up and enjoy the configuration options. We acknowledge that there were delays in our support response times in the past. We were experiencing a high volume of requests, but we have since restructured our support team and now offer live chat support 24/5 to provide timely assistance to our users. If you encounter any issues in the future, please reach out to us at [email protected] or utilize our live chat support on our website. Our team is dedicated to helping you resolve any problems and ensuring a better experience moving forward. Thank you for your understanding, and we hope to regain your trust in the future.