CopperWater.com Reviews | Read Customer Reviews of copperwater.com

CopperWater.com Reviews | Read Customer Reviews of copperwater.com

CopperWater.com reviews

Showing 5 reviews with 1 star · Clear filters

Wilda B.
Aug 26, 2026
MY COPPER WATER came peel off and the…
MY COPPER WATER came peel off and the company say is normal just to not give back your money ! Im not drinking from a bottle that came all peel off sad what a waste of my money !! Don't buy at Copperwater from Miami Beach is a lie !!!
Response from CopperWater.comSep 1, 2026
Hey Wilda we hope you're well :) 💜 We just checked over our email conversation with you and per our conversation you received a refund and seemed happy with that? about the "peel off" we also explained that this is Natural Copper Tarnish. We understand if you did not know this happens to copper it can seem strange, BUT this is 100% Safe and Normal and Expected! :) Actually only Pure Natural Uncoated copper tarnishes... so this is a great sign of authenticity as fake bottles with fake copper will never do this. If you would reconsider this review it would mean a lot to us as we are a small business and these can have a big impact on us 🙏☀️ All the best! -CopperWater
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KK
May 21, 2026
Left package at a public gate, ignored me until my credit card got involved.
I ordered two copper water bottles and never received them. The courier's own delivery confirmation photo showed they left the package outside my community gate on the public street, not at my actual home or mailbox. When I reached out to this company to report what happened, Ronn from customer service refused to take responsibility and told me I had to track down the package with the courier myself. Then he stopped responding until I disputed the charge with my credit card company. The moment my credit card contacted them, Ronn suddenly replied to my email asking me to drop the dispute and they would then credit me back. I kept the dispute to ensure I received a refund. From my own terrible experience and the other negative reviews, this company is not reliable. Save yourself the headache and buy elsewhere.
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Mark S.
May 20, 2026
Where's my order already?
Where's my order already?
Response from CopperWater.comAug 31, 2026
Hey, Mark. Sorry for the late reply! We weren't aware we had a Trustpilot profile. We searched everywhere through our records for your name, but haven't found any orders relating to you. Could you please double check that you purchased from us? Our website is CopperWater.com If you find that you didn't purchase from us (there's unfortunately a few knock-off companies that look like us), or if your order was delivered, could you please remove your review? We're a small business, and these negative reviews can impact us :) 💜
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Pastor J.
Mar 14, 2026
Avoid this company
After two good purchases, I attempted to buy two of their pitchers. The order was processed quickly, and a shipping label was created. However, no shipment was ever picked up nor delivered. I went round and round with their "support" team. At one point, I was informed that for some reason the shipment was canceled by the carrier. As a result, they would issue a partial refund and reship. No new shipping label was created, and no partial refund was issued. I filed for a refund with whom I used to make the payment. After the investigation, I received a full refund. The "support" department, all of whom are named Ronn, are either lazy, a robot, or are outright incompetent. Looking around, I also discovered that they always advertise their products being on sale. In reality, the sale price is the same as what you can find elsewhere.
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Matt S.
Feb 5, 2026
Ordered 3 water bottles from them and…
Ordered 3 water bottles from them and they only sent 2 water bottles and they initial responded to me when i emailed the problem and they requested picture of the package, now they have ghosted me and not responding so I have to file with my credit card company. DO NOT BUY FROM THEM
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