Copper CRMReviews of copper.com

Update: Copper, to its credit, reached out to us and credited our account. We've updated our review to reflect the company's willingness to address our concern. Shady company. Stay away. We had a subscription with them, attempted to cancel, but still charged an annual fee. There was zero use of the account for over a year. We asked for a refund, and the company refused. There are plenty of other CRMs out there. Choose another one!

100% sure that I cancelled our subscription a year ago, which they make not easy. At the final stage it says 'your request for cancellation has been submitted' - I forgot afterwards. Copper continued to book for a year until I found out, €1000 gone.. Shame on me for not checking my creditcard often enough, but fraudulent way of working to begin with. If you consider this: don't. Plenty of good alternatives such as Asana, that offer you much more functionality.

My recent experience with Copper fell way short of my expectations. The system is quite limited, and often very very slow. The add in for marketing is way over sold. It is very limited, and difficult to manage. I also thought I had agreed to a quarterly program. The system reflected that in the account management section. I cancelled as required, received a cancellation confirmation email confirming the cancellation. In a few days I received another quarterly billing. I followed up we a message questioning the billing and requesting a correction. I was soon told nope your subscription is an annual subscription and closed the ticket. Rather than asking if there were issues with the system making any attempt to retain me as a client I was thrown under the bus instantly and back over multiple times. Copper gets an “F” in customer service. It is sad as they could be doing so much better. it’s really hard for me to write a negative review, but this one was earned. I hope they learn from this and improve.

After a year of using this CRM with my team, I can confidently say it falls short of expectations. Its limited functionality hardly justifies the steep annual price tag. We constantly found ourselves struggling to perform basic tasks efficiently, often resorting to workarounds due to the software's shortcomings. To make matters worse, the customer service is abysmal, displaying little flexibility and responsiveness. In summary, this CRM is a loss of investment. Its lack of utility and poor customer service make it unfit for businesses seeking reliable solutions.

A good tool for small-to-mid-sized businesses running Google Docs. It helped me manage hundreds of target accounts (companies) and hundreds of contacts/leads (people in those companies). Things you might care about: > Email templates that load into your Gmail > Track opens of emails > Track multiple-pipelines (easy to move them around) > Easy to add notes (phone calls, LinkedIn discussions, etc) with prospects

Super Rude. CustomeSuper rude customer service. Sarcastic, arrogant and out right unpleasant. I am not expert in CRM and explained to him our company and he says that “you don’t need CRM you can do it in a spreadsheet”. Kept on asking me what is your need? What do you want to do with it? Trying to give a lecture you on what you don’t understand. If you are a start up and no expert in CRM don’t bother calling this company, they wont hep you and try to make you feel dumb. r Service. Scasactic

Buyer Beware. I would give this company a 0 Star if possible. They sell you a system that does not work as they promise. They say it is a monthly subscription but they bill you annually and will not issue a refund if you decide not to use their product. It became clear early that this was not the right CRM for me. They have no customer service you have to email or they and find their chat box. I have tried to use this product for 2 months and it simply doesn't work for my business. But they refuse to refund the 10 months that remain. I was not told this was an annual contract. They are a very Predatory company with no Ethics. Now I am stuck with a system that I cannot use and a terrible system that does not perform as they said it would. My choice is to file Arbitration. Copper is unscrupulous

I've been using Copper for a few months and it's been everything I want in a CRM and more! It's really intuitive and the Google integration is great. I like the automation capabilities, the templates, the pipelines, the customization - it has everything that I need. The onboarding and support made a big difference in getting set up as well. I can't recommend Copper enough!