Copper CRM Reviews | Read Customer Reviews of copper.com

Copper CRMReviews of copper.com

3.8330 reviews
Sales & Marketing

Copper CRM

About Copper CRM

Copper is the only client and project management tool that's a Recommended for Google Workspace app. Designed to work with Gmail, Google Calendar and Google Drive, Copper CRM helps you connect with leads, win deals, deliver projects and create repeat clients. All in one easy-to-use tool. Whether you’re an agency, consultant, or professional services firm, keeping track of clients, projects, and new business opportunities can get overwhelming fast. Copper makes managing client relationships easy, so you can focus on what you do best: delivering exceptional work. Copper tracks and automates emails and follow-ups —so nothing slips through the cracks. With simple, customizable pipelines and intuitive workflows, your team stays on top of every client interaction and new opportunity without the busywork.And because Copper is built for Google Workspace, it works seamlessly with the tools you already use every day—Gmail, Google Calendar, Google Drive, Google Sheets, and more. Emails and meetings sync automatically, files stay organized, and you can update client records right from your inbox. Copper’s reporting and insights help you make smarter business decisions. See which clients need attention, track revenue opportunities, and monitor team performance—all in just a few clicks. With data and custom dashboards, you’ll always have a clear picture of your business’s health, helping you plan ahead with confidence.Thousands of service-based businesses trust Copper to help them stay organized, efficient, and in sync—from the first conversation to long-term client success. Sign up for a 14-day free trial at copper.com, no credit card required.

Copper CRM (copper.com) has 330 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: copper.com
Website: copper.com
Category: Sales & Marketing
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 22% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Sales & Marketing

Copper CRM reviews

330 approved reviews, newest moderated first

Mike N.
Feb 7, 2023
Simple CRM- Highly Recommend
Very easy to navigate system which helps our team keep track of leads and allows us to hit project timelines.
Report
Burge Painting C.
Feb 1, 2023
Solid CRM
Solid CRM - like the Google integration ease of use. Does what we need it to do!
Response from Copper CRMFeb 1, 2023
Hi there, Thanks for your review! We're thrilled to hear you're enjoying Copper and its integration with Google Workspace. Melanie at Copper
Report
Dani
Nov 8, 2022
The CRM is pre decent but…
The CRM is pretty decent but beware you can’t talk to anyone if you have an issue. You will have to go back and forth via email. I am very big on customer service and during my demo my assistant and I asked about customer service. We were told you can call and it’s all in the US!! Guess what?? There’s No ONE to call. We were mislead. I will not be renewing!!
Response from Copper CRMNov 23, 2022
Hi Dani, Thank you for sharing your feedback. We apologize for any miscommunication on our end during the demo process. Copper does provide support via online chat, and our product experts typically respond within a few minutes. However, we do not have a dedicated call centre for support calls. Some customers may receive access to a Customer Support Manager depending on their Copper plan. We appreciate you sharing your experience, and we'll work to clarify this in future conversations. We wish you all the best, Melanie at Copper
Report
palkal
Aug 15, 2022
Cancelled for No Reason & Useless Customer Service
So the app itself is great. But the card took almost a month to arrive. Then apparently I violated terms of service and my account was cancelled. Which ok totally possible, but there was no communication about why, when, where, nothing. No notification at all. Just went in to check my balance to add more money and my account was closed. No options to fix the issue. Contacted customer service and they couldn’t tell me anything other than it was cancelled. On top of the fact that there is no customer service to speak too. It’s just really weird Imo. I mean I’ve already moved on to another service but talk about lack of customer service. Do business with a real bank if you have options. This one is not the one.
Response from Copper CRMNov 7, 2022
Hi Palkal, I'm sorry to hear you had such a frustrating experience. However, I do believe your review is about another business. Copper is a Customer Relationship Management (CRM) software company. Your review mentions cards and banking. I think your review was meant for someone else. All the best, Melanie at Copper
Report
Cindy M.
May 26, 2022
Took our money and closed account
I opened a Copper account for my teen. I connected it to our bank account. We funded her account with $250. As soon as they took the money from our checking account they closed the credit card account down so she can't access the funds. Ugh, they looked like a reputable company. Update: After mutliple phone calls and email I finally received reimbursement but still no explanation of why the account was closed.
Response from Copper CRMAug 4, 2022
Hi Cindy, I'm sorry to hear you've had this frustrating experience. However, Copper CRM does not offer or provide credit cards, nor do we link to bank accounts. We're a CRM software provider for businesses to manage their contacts and relationships. I believe your review was meant for another organization.
Report
Rachel K.
Feb 17, 2022
Good experience in Coppers!
Good experience in Coppers!
Report
Paul M.
May 25, 2021
14th months after cancellation and still trying to take money from my account
I wrote a previous review about how they billed my card after I had, within the terms of our contract, cancelled the service. I initiatied a chargeback via my bank and the amount was repaid. But then a few days ago and one year later they sent me an email cheerfully telling me that they will renew my subscription for this year. I have alerted my bank that they are likely to take payment again and so a charge back will be initiated if they do. Emails to them have not been answered. I am going to contact SF police or CA fraud police - because at this stage it's straight-up fraud.
Report
Jacqueline Rayford Purple R.
Apr 16, 2021
NO STARS FOR THEM ACTUALLY..
NO STARS FOR THEM ACTUALLY... NEVER!!!!!!!!! I ONLY HAVE BEEN A MEMBER FOR 2 AND 1/2 MONTHS. SO FAR THEY BEEN STEALING MONEY FROM MY CHILDREN. ITS LIKE STEALING CANDY FROM THE BABIES!! NOW WHO DOES THAT CRAP!! DONT DO IT!!!!!! THEY LIE! THEY CHEAT!! AND THEY STEAL!!
Report