Our mission is to extend the life of tablets by providing quality protective cases at fair prices. We emphasize functionality in our product line so that tablet owners can use devices in more ways and more places – whether on the beach, in the car, outdoors, at home or in the office. At Cooper Cases, we make customer satisfaction our #1 goal, attending to individual customer needs as quickly as possible. Our hands-on approach is based on delivering satisfaction to all clients.
Cooper Cases (coopercases.com) has 429 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
coopercases.com
Website
coopercases.com
Category
Computers & Phones
Location
Laguna Beach, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 40% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I got the item quick and it was exactly as described
SG
S G.
Awesome great customer service
Purchased 2 cases for special needs students from here. Must have selected the wrong size when I ordered. Anyway, contacted customer service and it was rectified immediately and I had the right cases in my hands within a week. The children are now able to carry their own devices. Would definitely order from here again.
RH
Rebecca H.
IPad Case
Have experienced no issues with cover/s.
DS
David S.
Cooper Cases Good
Ordering was easy, the case is of good quality and works well. Only thing I don't like is the generic nature of the fit, and the lack of matching camera ports for my tablet.
IG
Ihab G.
Excellent follow up
The case was delayed in normal delivery but the company sent another one via express services. It's very good and handy to use.
GO
Gordon
Good Postage times and Tracking excellent
Product (12" TabletCase) was as described, courteous staff
JP
John P.
Product was exceptional; service was personable, friendly, helpful and prompt.
The protective cases for the iPad Mini 4's are exactly what we need when we host primary students in our Education Programs. We enjoyed a discount as a non-profit organization and, when one of the straps broke, it was replaced without question. Not just a great product, but a fantastic client rapport: that counts for much!
HE
Heather
Very little response, very slow
I placed an order for two items. One was sold out apparently after the order was placed. The other one still has not arrived after more than 2 weeks! I finally got one response to three requests advising that - oh yes it will be there by Monday. It was not and again, no response to inquiries.
Don't try to do business with them - they don't respond and don't deliver!
Even more appalling - they just offered a bribe to get me to remove this negative review.
Wow, now I really don't trust them!
Response from Cooper CasesOct 10, 2016
Dear Heather,
I can see that you're really frustrated with your purchase, and I'm really sorry about it. I wanted to investigate your order personally, and explain to you what happened.
Although it's an extremely rare situation, it may happen that you place an order for an item which sold out just hours before. We work continuously to make sure stock levels in our system are up to date, and in case of any issues contact our customers to offer alternative colors or shipment from different warehouses.
Free standard shipping to USA which we offer during checkout usually takes 6-18 business days, and we try to be very explicit about it. You can read more about our delivery times in our Help Center: http://support.coopercases.com/hc/en-us/articles/207949276-Where-do-you-ship-
Your order was dispatched on 20th September. Based on tracking details available on USPS website, I can see that it was delivered on 6th of October and it was left in your inbox. If you haven't found your package yet, that's what I would personally do:
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery (a neighbor or family member, perhaps)
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
- Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
If for any reason you're not able to find your order, please do let me know and we will ship replacement to you free of charge. We take full responsibility for your order.
Finally, I'm very sorry that you feel like you were being bribed to modify your review. At Cooper Cases, we really care about the honest feedback of our customers, and the chance it gives us to learn about your shopping experience, your opinion on our products and any opportunity for improvement. In case when we feel that the review doesn't reflect the full situation, we try and ask our customers to consider updating the review. I can see there's a lot we need to improve in that process, and I will organize training for the members of Support team to address that particular issue. Thank you for highlighting this issue for us to learn from. As a token of my personal apology for this frustrating situation, I went ahead and refunded your order in full.
Finally, if there's anything else I could do and try to make it up to you for the poor experience you've had while shopping with us, please do let me know and I'll be happy to get on it.
Cooper Cases was build around the main goals: to provide quality products at great prices, while providing outstanding customer experience. Everyone in our team from the person who packs your order, through customer advocates who help you out when post office loses your order, through founders who make sure we stay focused on providing great service, takes satisfaction of each of our customers very seriously.
Our team is driven by our promise to deliver great products to you on time, and make sure you smile when you open your Cooper Cases box. And we pledge to stick to our word.
Best regards,
Daria
Head of Sales & Communications
