CoolibarReviews of coolibar.com

Very slow shipping

I ordered some upf gloves a month ago, after going back to the website to check if they were shipped, I saw that no progress was made on the order, it was just confirmed. It stayed like that for weeks. I really wanted them so I waited it out. Well, anyway I chatted the customer service yesterday and they acted very surprised that the order did not ship. They said it was too late to cancel. This morning they CALLED ME and was actually very nice in explaining that the order was canceled weeks ago because they couldn't apply the promo code so they just canceled it instead? Even though I was not notified that it was canceled. They said they would refund my money so I could place a new order with the promo code. I won't be doing that, but I gave them an extra star for the follow up phone call.

Fabric stretches out over time and doesn't cover neck since it stretched after the product is put on. Get sunburned anyway. I bought through their Amazon store

I ordered a small and received a large in a small bag. I used a first time buyer 20% off so I contacted customer service to resolve getting my correct size and returning the wrong size. They sent me an email to keep the large and they gave me a full refund. I replied back, I would like a small for the price I paid and she said I would have to start all over with a new sale and did not address the 20% off coupon. Very strange that they would tell me to keep an $89 retail item. All they had to do was send me the small if they didn't want the Large back. This is also a poor financial decision which is why their clothing is likely overpriced!

. I purchased a bunch of items but two shirts for my husband a size small were so long they could be a dress on him. and a few others items. about 25% of the order. i was trying to retur it back to the Coolibar i contacted the customer service The response was prompt and arrangement was made to return great

The items I ordered were great but just want to put a word of warning out there for international buyers. They will charge import and duties on the full amount of your order. That particular bit of information I found only by digging in the site after receiving my order and seeing there was more to pay on top of the prices I already had, basically the price of half my order. This type of information should be prominent on the FAQs or before you commit your order so international purchasers can make an informed decision on how to spend their money which will already be converted from US currency.

Beware Post Sales We had four separate problems with after sales service at coolibar (see earlier review), and were not given the ability to post our disappointment on coolibar's site directly. So we posted a few other places. Tracy, a coolibar customer service supervisor then took the case over and got all of these issues cleaned up pronto. We are VERY thankful to her personally in response to our asking for a supervisor and leaving her a voicemail. All that said, the company's service hasn't changed. A quick look at the reviews tells the story. If you want results with post-sales problems, I recommend you get a supervisor on the line pronto!