CoolibarReviews of coolibar.com

I have a closet full of Coolibar clothes, but I recently had a bad experience and their customer service policies are completely unacceptable. I tried to take advantage of a promotion with escalating discounts. Filled the cart with $200 worth of items to qualify for a 30% discount. Saw the discount applied. When I actually confirmed the purchase, poof! The discount disappeared and they charged me the full amount. This was on a weekend and their customer service is only M-F. I sent an immediate email to their customer service email provided. Called first thing Monday morning and was told there was nothing they could do, because it would have had to have been caught immediately. I will be returning the entire order when it arrives, and will never do business with this company again.

The products themselves seem good, but the service and returns practice let them down. Delivery was slow. I placed this order in mid-May and didn't receive it until almost two weeks into June. Tracking information is poor, and contacting them is no better. I'm a returning customer: on my first order, my queries about shipping went unacknowledged entirely; this time they did reply, but late, explaining they were overwhelmed by sales. Plenty of sales, then, yet customers are still treated this way. On sizing: Coolibar publish measurements for each size, yet some garments run noticeably larger than others bearing the same size label. When you return these clearly mis-sized items, they deduct a fee from your refund, so you end up paying for their mistake. I raised this with customer service and was told that all garments fit differently, despite their OWN SIZE CHART saying otherwise. I'm still waiting to be reimbursed. I won't be returning.

Order 991348113. FedEx tracking created on June 4. Still no tracking progress on June 12. Two emails were sent to coolibar customer service with no reply. Called FedEx and they said the package is still with the shipper. Called Coolibar customer service, and they said it's FedEx problem. I asked to resend the item because technically the item wasn't sent at all, but got refused due to international order. I can have the refund and then order online again. But the item is not on sale anymore. Most companies will resend the item if the customer doesn't receive it within a certain time frame. It shows on the tracking progress very clearly that the package has zero movement for 6 business days. Coolibar is not taking responsibility for their problems. They don't seem to care about the customers.

Hi, I am very disappointed with the customer service. I have sent multiple messages via email and live chat over the past 4 days, but I got no response. I have a very urgent situation. I received a package with a missing item, that I already ordered two times now because you guys did something wrong again. So please check my emails and Facebook DM'S that I have send to you guys, and please respond. ORDER #991347310

Placed an order over 2 weeks ago and it has yet to ship and I've reached out to customer service 3 times with no response.

Coolibar ignored my emails, messages and review on google regarding my refund. Coolibar sent me a holding email on 8 June 2026 whilst Coolibar generate interest from my unpaid refund and others in similar position. Coolibar would have continued to ignore my refund request had I not contacted my bank.

Horrible customer service, no one returns messages and you will not get a credit on damaged items that you have returned. They charge a return fee charge as well! Ridiculous service, don’t order from them they are awful at customer service!

I would give zero rating if I can!! 2 day air delivery fed ex ordered on 5/27/26 and still waiting for it on June 1St. Called customer service and waited 11 minutes before hanging up! Sent two emails and none answered yet!! Will not give my business to this company again. Will ask my credit card company for refund. Wanted merchandise two days prior and paid $15. So sorry I ordered it with this company.