CoolibarReviews of coolibar.com

Signed up to receive a discount with first order but I failed to add code when ordering (my fault) so immediately emailed and explained and gave them the code but they could not apply retrospectively even though they just received my order like 10 minutes earlier. After I complained they said they would write a ticket and someone would get back to me. No one got back to me on resolving this issue but i did receive an email asking me how they did in resolving it lol Obviously their customer service is not good. Pretty dismal. Hoping the clothing makes up for this.

Items are stylistically interesting for activewear but quality is medium/uneven. Because they charge for both shipping and return labels, the potential cost of return ($14-15) isn’t really worth an online order — unless you’re 100% confident the item will work for you. Customer service seems to have improved compared with other reviews; for example I got a response within an hour of emailing.

I have been buying from Coolibar since 2006. Something has changed in the last year,,,, Their customer service is a 0. Their clothing style has changed . The last piece I bought I will not wear. I wont be shopping at Coolbar anymore!

I like their products but their customer service sucks. I've sent two emails about issues with their websites (sales masks appearing as full price in their carts and they won't fix it) and got no response back. That's bad.

Good products, but two stars because I've found customer service availability and responsiveness to be severely lacking at this company. As I write this, customer chat is not available, an (800) customer service number gives a recording instructing to email. And my customer queries sent via their website form have yielded no response, despite wanting to buy but asking about lack of availability in sizes. Frustrating.

I order a short sleeve swim shirt. I never heard back from coolibar, I only got an email from PayPal. Pay pal gave ne a refund. The next day I got an email from Coolibar and they said that my email address was incorrect (it was not). I finally received the shirt and put in on for my water aerobics class. Immediately it started moving up. The "ripper" on the bottom was useless. I called Coolibar and they said it must have been too big. It was supposed to fit snuggly. I ordered the same size I always wear. The web site does not suggest to order a smaller size. They mentioned the strip at the bottom of the back of the shirt. I don't know that it was supposed to do. it did not stick to anything. I gave them a 2 because I got I refund minus shipping and tax.

I bought their Savannah Sun Blanket which was pretty pricey for a small lightweight blanket that is barley big enough to use as a shawl. It was soft and lightweight which was nice and kind of reminded me of a baby blanket. But the first time I washed it, it tore in my washing machine. Very delicate material! They should recommend hand wash only for this item. No returns or refunds from them - emailed them. I am giving them 2 stars though as they responded to my email very fast. So good customer service but I don't know about the quality VS price of their products. They offered me 15% off if I buy again. Unfortunately I will not be buying from them again. Way too expensive for a small piece of material - which now looks like an old rag after being ripped. I ended up buying one of those $10 microfiber super absorbent towels after on Amazon - twice the size and thick for sun protection. Much better quality too.

1. Poor customer service. 2. Never accommodate a customer. 3. Do not buy from them: overprice, very long and difficult to return, if item is not in stock- never help with another order- you have to buy again and pay shipping again. 4. Do not patronize.