CoolibarReviews of coolibar.com

Shirt came with stitching issues on the sleeve. I used your chat to see if I could get a replacement and I was left on hold indefinitely. Very poor customer service

I ordered a hat from Coolibar on 26 May 2026 (Order #991331120) for delivery to Saudi Arabia. I paid 295 SAR, including Express Courier shipping, and my payment was processed immediately. Several months later I have still not received the item, tracking information, or a refund. I have sent numerous emails to customer service requesting an update and resolution, but my issue remains unresolved. I am very disappointed with the lack of communication and would not recommend purchasing from this company based on my experience.

Extremely poor customer service. I ordered something online and tried to input a valid sale discount code. The code didn’t take but the order went thru. Called customer service but they aren’t open on weekends. I wrote an email, three days later - no response. So I called customer service and they replied they wouldn’t honor the valid discount code and there are NEVER any adjustments after an order is placed. Coolibar just lost a customer!

I placed an order late last night, and made the limit for free two day shipping. When I got the confirmation email, I noticed I was placed under standard shipping. I waited till the morning to call customer service explaining that I just wanted the shipping speed I was promised. Customer service is unable to do anything, so why even have customer service if you won’t do anything? Since the call might be recorded, I made sure to mention that I will never purchase anything ever from them again. This is ridiculous, there is zero customer service. It is purely there because they have to have a customer service button. I am so disappointed because I heard these items were good, but you can’t run a company on just good items with Zero customer service. It has put a sour taste in my mouth, honestly I don’t even want to try their items anymore.

I bought from Coolibar website. The umbrella doesn’t close Properly and is too heavy but I cannot return it as return charges are high. So overall bad experience.

Terrible customer service. This month I placed 3 separate orders and was billed for all three yet the orders were not filled (2 were missing high priced items and 1 was not filled at all). I had unreturned emails and then many calls with customer service receiving various explanations and promises that expedited replacements had been shipped which had not. The final conversation today was with a rep who argued that Coolibar only takes the orders and bills the customer and they have no responsibility to actually deliver the product or contact the customer when items they were billed for were never shipped-that is all up to "the warehouse" and UPS. The rep argued that this practice is fine and it will not negatively impact Coolibar's business. I disagree- find another sun protective brand if you think it is important to actually receive the item you have been charged for or at least to be contacted about an unfilled but billed order. Coolibar rep said it is totally up to the customer to call them about unfilled orders because Coolibar has no idea whether the order is actually filled.

I placed an order over a month ago, and one of the items was missing from the shipment. Since then, I've had no success getting any help. The website chat service is essentially useless—I waited for over an hour without receiving a response from a real person. There seems to be no effective way to follow up on missing items or get support regarding an order problem. While the products may be good, the lack of customer service and communication makes it very difficult to recommend this company.

I have purchased from this company before and had no issues. This made me decide to purchase from Coolibar again. Unfortunately this time I’ve had a bad experience. I’ve never received the shipment. I contacted Coolibar customer service twice and have gotten no response. Buyer beware.