CoolibarReviews of coolibar.com

Prompt service, great product

Ordered twice from website. Everything arrived quickly and as described.

I had a issue with my product,after emailing it took awhile for a response but they made it right. I am a regular customer so I'm glad they made it right.

Generally very good quality items. Out of a huge clothing order I only returned one top, and that was only because I changed my mind re. its color. I was worried having read the negative reviews, but the refund process was fine after an average wait of a couple of weeks. It's true that they don't answer the phone - but they did respond to my email / contact form. When I complained that a separate item hadn't been delivered, it was very swiftly located and received - so they seem very reliable to me.

Two days ago I ordered 4 different items from Coolibar. I was a bit nervous after reading the reviews in here but it totally exceeded my expectations. My order arrived today (I live in Denmark); so fast with express delivery. And the clothes/fabric are high quality. Nothing but a positive experience. I for sure would not mind ordering something from them again. And I would like to recommend Coolibar if you are looking for UV resistant clothes.

Ordering was easy and shipment prompt. Love the items I ordered: the Ouray UV Fingerless Sun Gloves UPF 50+, Vermilion UV Layered Mask UPF 50+ (this is awesome to use on sunny motorcycle rides, Explorer Hat UPF 50+). All are performing well and I recommend these items. Didn't have any interaction with customer service so don't have any feedback about that.

I have read the reviews regarding poor customer service at Coolibar. I am quite surprised. Two ladies in customer service went out of their way to make my experience wonderful. I failed to add expedited shipping after having difficulty with the site, so I had to order a second one to receive it before I left on a tropical vacation. One agent refunded the expedited shipping on the second order. The second agent was also very helpful regarding a refund for the cap that arrived late due to my error. I hope you will give the customer service department a chance to make things right when there is a problem with an order.

I seriously cannot believe all the negative reviews about Coolibar's customer service, as I had an EXCELLENT experience - both times I dealt with them! The first was when I placed a large order for Christmas, but forgot to enter the 40% coupon code. I called right away and was told I had to wait until the items were received and I knew I was going to keep them. Seems like a hassle - but it's actually a sound business practice considering how people scam by returning discounted products for a full-price refund. I received the items, loved everything, called, and a credit was immediately issued! The second experience was when a side visor broke on a hat. I emailed a picture, expecting them to respond within a week or so. I was so surprised when I received an email within 15 minutes with my new order number, stating a new hat was on its way! I was told I could keep, donate, or toss the original hat. The replacement hat arrived in about 4 days. My experience with the items is: they are as described, fit well, no quality issues, reasonably priced for the sun-protection category, and look great! For me, overall FANTASTIC customer service and great, quality products!