CoolibarReviews of coolibar.com

There products are cheaply made and fall apart easily. I’ve had a hat that literally was disintegrating and shirt that ripped. Another garbage product that’s not cheap.

This has got to be the most frustrting company to deal with when it comes to getting a refund. I made the mistake of purchasing for the first time on january 15th. I called right away to cancel my order because I ordered the wrong item and they told me I had to wait to receive my order and then send it back for a refund. I received my order January 22 and sent it back to sender the same day. Today is February 20th almost a month later and I have yet to get a refund. Everytime I call I keep getting the run around on how it takes 3 full weeks to recieve a refund. It's been 30 days and I still don't have anyone that can help me and tell me where my refund is.

wow.... wish I had seen these review before purchase. I purchased a bunch of items but two shirts for my husband a size small were so long they could be a dress on him. and a few others items. about 25% of the order. I returned it on the same day as another item I returned to another company on the same day. the other company let me know the return was on the way and today let me know it was received and I received my credit. since I had not heard anything from Coolibar I called them. the person I spoke with was not understanding my question. when I explained she was not understanding me she became rude and would not let me finish a sentence. when I asked her to let me finish my statement then she just stayed silent. when I asked if she was still there she stated she just wanted to make sure I was finished. I then asked her her name again and she would not give it to me. she eventually did and when I asked her to let me speak a supervisor she said there is no supervisor. I kept asking for a supervisor and she said she would hang up on me and then she did . when I called back and asked if there was a supervisor I could speak to the person informed that that there is a supervisor but she was out for the holidays but transferred me to her voicemail. so to date I still don't know what the status of my return is. hoping I hear from the supervisor. this person who was to provide "customer service" really should not be in this job.

They won’t let you post honest reviews on there site so I’ll post it everywhere else. Bought Two 12-18 month size in the spring (2019) for my then 3 month old baby it is now August and he has completely outgrown it. They’re not joking when they say keep activity to a minimum because of risk of over heating. I’m happy my baby had full coverage without having to use sunscreen, not happy with the fit/sizing, not happy that I would have to put it on right before swimming and then immediately take it off after swimming because my son would start sweating and over heating quickly. Love the concept, maybe work on a wicking material?

Make sure you read the refund policy before buying. At a family gathering I saw cousins wearing Coolibar. I went straight home and bought my own suit. Before purchasing, I read the reviews and saw that the suits tend to run on the larger size. So me being a 2X, I bought a 1X and it fit perfect. We went to my family reunion in Washington state and while swimming, the bottoms almost fell off my rear from the weight of the water. I contacted Coolibar to do an exchange, but they don't do returns once it's been worn. So, I wasted a lot of money on something I won't be able to wear again. As much as I love their clothing, I will never buy from them again unless they change their refund policy.

I am so disappointed. I took off the tags so I can not return this item. Beware they run BIG! I am 5' 1" and 93 lbs. I bought a size 2-4 shirt and should have known it was too big but stupidly threw the tag away before I tried it on! Live and learn. They do not have a good return policy at all. I'm returning the expensive shirt I bought for my husband because it is massive, and I have to pay return shipping. I'll never buy from them again.

I have bought a few items and I do like their clothing. However, I bought a ridiculously priced umbrella, thinking it was something special. I used it about 6 times when the button to put it up or down came off (presumably while I was walking with umbrella up). Because it’s past the 90 day return policy, I will not be refunded. Admittedly, it is over two years old. However, as I said, it was barely used. Hey Coolibar! Take a lesson from a Canadian company by checking out their return policy. Look up Mountain Equipment Co-op. “Backing” your goods for only 90 days is laughable!

Ther is a fake coolibar website claimed to be registered in Austria/sSwitzerland, you pay and get nothing, even the delivery note is faked.