CoolibarReviews of coolibar.com

This review is more about Coolibars customer service. I had received my order for products totaling over $300. I had a question about an item that had not shipped yet. I was on hold for over two hours and finally had to hang up because it was after 6pm east coast time by then. When someone answered my email a day later, Cristina informed me their phones had been down a WEEK. Why if your phones are down you don’t put that on your website. As compensation she sent me a 20% off coupon code-the website was giving a 25% at the time. I know they are lying about their phones being down and they are ignoring my emails now. Do better Coolibar!

product is OK but over price. too expensive. no customer service. try to call one hour keep ringing and waiting. contact email ,chat nobody answer. how to cancel order or return if you order mistake size or address.

Their products are good but their order fulfillment process is unacceptable. They created a shipping label but there were no updates over 2+ weeks and their customer service is not responsive. If they do not have the product on hand to send they really should be notifying you at the purchase screen, or send an email update. I had to do a chargeback on my card.

Placed an order on their website on June 19, was given an estimated delivery date of June 24. On June 20, I was sent an email saying my order was “on my way”, when in reality only a shipping label had been created. By June 25, the items had still not been dispatched, so I emailed them to ask for immediate sending of the articles. No reply until today (June 28). Today I tried to call them using the number on their website, which yielded in me listening to an automated message saying that they were “unable” to accept any calls at the moment. The order has still not shipped. There is no possibility to cancel the order online, as their creation of a shipping label means they consider the order to be “on its way”, which is simply not true and basically a scam. I am filing a chargeback dispute with my credit card company. Would strongly advise anyone to refrain from buying from Coolibar, save yourself the hassle!

Awful quality control, frustrating customer service. Do not recommend. Ordered three items. Item #1 I had ordered previously in a different colour. It arrived three sizes smaller, labelled the same size. I requested a return and have been waiting for a refund since. Item #2 (Rhodes shirt) the buttons fell off in the first wash, before wearing. I contacted them again and was refunded partially, not the full price I paid. Since then my emails have been responded to with an automated “this problem has been resolved”. Frustrated doesn’t even come close to it. I just want to send them the unwearable Rhodes shirt and have my money refunded. Currently processing a charge back with the credit card company. So many hours wasted trying to chase this refund. Absolutely avoid Coolibar.

I recently placed my first order with Coolibar. It will be my last. There is no customer service. The return process is customer unfriendly and the fact that one cannot do an online return is an ancient way to do business in this day and age.  I called customer service at 10:15 EST, you open at 10 am, and was on hold for 30 minutes before I hung up. I would not order another item from you if it was the last SPF piece of clothing on earth.

Return policy is restrictive. Customer care does not care about customers More focused on financials not consumers Avoid at any cost

ordered womans hoodie came quick but to small re ordered larger size which also came quick so returned the first one for a re fund they have received it back checked on dhl 16 days later no re fund dont respond to emails or the form on their website wont use again