CoolibarReviews of coolibar.com

Ordered a hat from this website. Didn’t show up. No communication from the company, just randomly received a refund. Do NOT order from this site expecting standard e-commerce. Terrible. I read Coolibar’s reply, and want to reiterate that no communications regarding my order existed between my 3/21 order confirmation and a 4/17 refund notice (without an out of stock explanation, but even if that had been included - WAY too long after the order to get such a notice). $25 won’t lure me back to such a mismanaged platform.

Wanted to do an exchange, for a smaller size. They will not exchange, I would have to return the item, and reorder. They won't accept a return because it is a few days beyond 30 days. I would not recommend buying from Coolibar, unless you can afford to lose money and have expensive clothes you can't wear. Plus I returned an item within the 30 days and have not received a refund.

I requested info for a return and was provided an address that no longer exists and has not posted forwarding address with the postal service. The phone number provided on the website is not a working number. Do not trust this company. It is a scam! Cheap clothing also.

Charged NYC sales tax on item under $110

These guys are at best incompetent, at worst a scam. Tried to cancel the order within 1 hour. Tried to change shipping address within 5 minutes. Spoke to people. Sent emails. 55 minutes later the order ships with the wrong address.

Coolibar is a ripoff organization...sent order back because of inferior quality exactly as instructed...have not received refund 2 months later...my bank pursuing refund...they stonewall, lousy customer service and their products are of lousy quality. I'm on the board of an apparel company and I can speak from experience. Please go out of business...

Worst customer service. Inaccurate address was entered. Coolibar was called 12 hours later and would not change address. Speaking to a manager was no help. They said I should sort it out with UPS. Huh?? Won’t use them again.

I just placed an order for 6 XL shirts. They sent the one shirt at XS. I was taking advantage of their spend $250 and get 50% off. They told me if I returned the XS, I would lose the discount. They said it was what I ordered. I'm not sure how I could make that mistake and believe it was their error. I will not use them again.