CoolibarReviews of coolibar.com

I find the return fee extremely high never seen any brand charge such a high price to return

Terrible hat. Nightmare to get adjusted and to put on your head.

Its not a "real" hat. Not attached in the back. You have to try and velcro it at the same time as try to get it around your head in the right position. I didn't realize this before I bought it.

I ordered the Wynwood Maxi Dress in black online, but instead received a completely different black dress that simply had Wynwood tags attached to it. I contacted customer service immediately to explain the mistake with my international order. They told me it was a “mystery” because none of their dress designs have zippers. I then sent photos clearly showing that I had, in fact, received the wrong dress. Given that this was entirely their error, I expected them to immediately offer to send the correct dress or arrange an exchange. Instead, I was told that because my order was international, they could only provide a return shipping label and issue a refund once they received the incorrect item back. This is not an acceptable way to handle a mistake made by the company. The burden has been placed entirely on the customer, despite the error being theirs. I now have to wait for the item to be returned and processed before receiving my money back. I hope my refund is processed promptly. If it is not, I will have no choice but to dispute the charge with my credit card company. Based on this experience, I would not order from this company again.

I ordered two items from Coolibar and paid the shipping. One item arrived and one item never shipped, and I had to call them to see where it was at. The representative told me that they were out of the item, so she went ahead and refunded the item that was out of stock. However, I had ordered two items so that I would only pay for shipping once. So I asked her how I could avoid paying shipping a second time once the item came in stock again in the future, and she told me that I would have to pay shipping again. I think they should have at least granted me free shipping when I order the shirt again in the future.

Incredibly disappointed, Placed my order over a month ago and it still hasnt shipped. I rung them and they refused to help

The hat they send me is made of hard, inflexible paper and therefore doesn't fit. The quality is poor with the scarves made of the cheapest material. To top it off, their returns website does not work.

Love the products but their customer service support is awful!!! Recently purchased 4 shirts at 50% off and only 2 arrived. Weeks have gone by. Still missing the other 2 shirts. Called twice and hung on for 30 minutes each time. No one answered. Then emailed. No reply. Finally called again today and was told that the shirts are out of stock and since I bought them on sale and the sale is over, they will not ship me the shirts. Sorry but that policy is just plain WRONG AND UNETHICAL. They should HONOR what a customer purchased at the price they purchased it for. I’m furious and incredibly disappointed in how they handle these situations. I hope someone from Coolibar with policy making authority will read this review and revise that incredibly unfair policy. Also, given the existing policy, they should have automatically credited my card for the price of the shirts that I was never going to receive!!! Truly bogus. I will go elsewhere for sun protective clothing. They just lost a longtime customer.