S.G.
Didn’t Receive Order
It’s been 4 weeks since I placed my order and have not received it. I tried to contact Coolibar by phone, by chat and several times by email- NEVER got a response. I wish I would have read some of the reviews on this company before I ordered. Seems to be a pattern of missing packages and zero customer service/resolution. I had to dispute thru my credit card company. Don’t waste your $$! Update 7/15: Funny to see the automated Coolibar response below. I did call CS AGAIN today. I was told the order never processed, the item is now out of stock, they only have 2 employees who can not keep up with the huge volume of calls regarding customer issues and they saw the Amex dispute so refunded my money. DO NOT BUY FROM THIS COMPANY
Response from CoolibarJul 15, 2025
We truly appreciate you taking the time to share your experience with us. Your input helps us improve and better serve our customers. If you have any additional concerns or would like to speak with someone directly, we invite you to reach out to our Customer Care Team. You can contact us via email at [email protected], or by phone at 1-888-703-7090 (US and Canada) or +1-844-793-3090 (International). We’re here to help! The Coolibar Customer Care Team