CoolibarReviews of coolibar.com

I ordered a beautiful sun shawl to wear for my daughter's wedding. I thought the high price ($120) would be worth it. I ordered the shawl on 8/27 and as of today, 9/8, it hasn't shipped. When I called to find out what had happened, I was told they had a shipping problem. When I asked how I was supposed to know that, they said that I should have checked their website. So, after ordering and being promised an item by a certain date, I should go back to the website just in case there is a message days later (it was not up there when I ordered)? And I should know that the vague message (Please expect a slight delay in shipping) applies to prior orders? My order page still says it is coming on time, although when I look closer, it says it hasn't been picked up. They also say that they are unable to cancel my order, even though I've told them I won't be here whenever it finally arrives, and it won't be needed. I understand production or shipping problems, but the lack of communication is unconscionable.

Horrible customer service.

Asked when my package would arrive and what carrier, UPS or UPS. I had tracking number for both but both said they had not received the package. I was told he did not know and that you were having trouble with shipping. Did not put me on hold to do any research just repeated himself. As he put it, "Like I said".I ordered on 8-28 still no package no info on what carrier no updates in emails. You have my money since 8/26. Very disappointed. Will be hard pressed to recommend Coolibar to others.

I ordered two women’s tops two weeks ago and it still has not been shipped. I called customer service and was informed they have had problems with shipping items and that it can take several weeks to get the items shipped from the warehouse. Had I known the lengthy delivery time, I would not have placed an order.

I attempted to get a code from Coolibar for a return. They never sent it to my email. This has happened repeatedly. I returned my items with a copy of my order and my return request, and never got a refund. I’ve attempted to contact Coolibar several times. I got a bot response once, and no follow up. Today I tried again with the same issues for items RETURNED in July of this year!

We have not received it yet - it was supposed to be delivered today, 9-4-25, but tracking it, UPS says it hasn't received it yet.

The items still haven’t been delivered to UPS for shipping. Fulfillment and customer service are in serious need of improvement. The decision to outsource was a colossal mistake. This group can’t seem to ship the correct products and takes weeks to respond to customers. This is my third order this year and my last one. It’s sad because I really like Coolibar products.

Purchased a swimsuit that was poorly made and defective. The leg holes were too wide and the lining was sewed incorrectly and showed at the bottom. I returned the suit and got a refund but they charged me $7.95 to return it. I would understand if i didn't like the suit but I returned it because it was unwearable and should not have been sold.