CoolibarReviews of coolibar.com

3.2625 reviews
Clothing & Underwear

Coolibar

About Coolibar

Coolibar offers sun protective clothing, UV protection swimwear, sun hats, and sunscreen that will help protect against the UV rays that cause skin cancer and sunburns.

Coolibar (coolibar.com) has 625 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: coolibar.com
Website: coolibar.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Coolibar reviews

Showing 232 reviews with 1 star · Clear filters

Mitchell
Sep 26, 2025
Ordered shirt for Birthday present and…
Ordered shirt for Birthday present and it never arrived. Said it was delivered but it wasn’t. Poor customer service!
Claire S.
Sep 11, 2025
STILL ROTTEN CUSTOMER SERVICE FROM COOLIBAR
I'm back with another review of this absolutely terrible customer service experience. DO NOT BUY FROM COOLIBAR - IF YOU DO, YOU ONLY HAVE YOURSELF TO BLAME, YOU HAVE BEEN WARNED. I SURE AS HELL WILL NEVER BUY ANYTHING FROM THEM AGAIN. After going nowhere with the AI bots and non answered calls and chats, I posted a scathing review here on Trust Pilot - that is what it took to get a response from COOLIBAR - after "sincerely" apologizing, whoever wrote this response assured my that my order was being sent out the following day. Well guess what? It was not sent out the next day or the day after and of course no communication whatsoever from these idiots to explain why that did not happen. What is going on there? I bought clothes from them in the past and was always happy with the product and the service. This is no way to run a business. Again, my inbox is filled with emails to buy, how about doing the next step - sending the stuff out?
Response from CoolibarSep 18, 2025
Hi Claire, we do again sincerely apologize for the delay. Your order was shipped from our warehouse but has got caught in a backlog that USPS is encountering that will be resolved this week. You should also have received an email from our US team about the delay. My apologies again for the delay. Dan
Allyn R.
Sep 10, 2025
Communication about when my package…
Communication about when my package will arrive is terrible. Mailing items is extremely slow. I still have not received mine.
Response from CoolibarSep 18, 2025
Good Afternoon Allyn, our sincerest apologies for the delay with your order. The US customer service team will be in contact today but I can confirm that your order was shipped, the extra delay has come from a backlog in USPS who have been overwhelmed with changes in the recent import process.
Cecilia S.
Sep 10, 2025
I paid extra to get it here for our…
I paid extra to get it here for our trip and that was three weekends ago and its still not here. Jet ski season is almost over its going to sit for a year before we use it now
Response from CoolibarSep 18, 2025
Good Afternoon Cecilia, our sincerest apologies for the delay with your order. The US customer service team will be in contact today but I can confirm that your order was shipped, the extra delay has come from a backlog in USPS who have been overwhelmed with changes in the recent import process.
John C.
Sep 9, 2025
A tracking number doesn't mean it shipped!
Company was just plain stupid to send this survey out at this time. Product has been in a state of tracking number assigned, but still in warehouse for 10 days. Perhaps I could give a better review if they had actually delivered something.
Response from CoolibarSep 9, 2025
Good Afternoon John, our sincerest apologies for the delay with your order. The US customer service team will be in contact today but I can confirm that your order was shipped, the extra delay has come from a backlog in USPS who have been overwhelmed with changes in the recent import process.
Denise V P.
Sep 9, 2025
I still have NOT received my order!!
I still have NOT received my order!!
Response from CoolibarSep 9, 2025
Good Morning Ms. Paulson, we sincerely apologize for the delay in your order. Along with many other retailers we have endured some warehouse delays in recent weeks, but are working hard to resolve the backlog as quickly as possible. I have checked your order and it is packed and ready to be sent hopefully today/tomorrow. Kindest regards, Dan
ValerieR
Sep 8, 2025
I never received my order and now it is…
I never received my order and now it is too late to use the products
Response from CoolibarSep 9, 2025
Good Morning Valerie, we sincerely apologize for the delay in your order. Along with many other retailers we have endured some warehouse delays in recent weeks, but are working hard to resolve the backlog as quickly as possible. I have checked your order and it is packed and ready to be sent hopefully today/tomorrow. Kindest regards, Dan
Marilyn L.
Sep 8, 2025
Order supposed to be delayed according…
Order supposed to be delayed according to telephone conversation after being on hold for 15 minutes. Can’t tell me how long. I’m told to wait. Prior to this, 4 text messages received by ai robot. Never had such a bad experience. Credit card cancellation of order next!
Response from CoolibarSep 9, 2025
Good Morning Ms. Landrau, we sincerely apologize for the delay in your order. Along with many other retailers we have endured some warehouse delays in recent weeks, but are working hard to resolve the backlog as quickly as possible. I have checked your order and it is packed and ready to be sent hopefully today/tomorrow. Kindest regards, Dan

CoolibarReviews of coolibar.com

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Ordered shirt for Birthday present and…

STILL ROTTEN CUSTOMER SERVICE FROM COOLIBAR

Communication about when my package…

I paid extra to get it here for our…

A tracking number doesn't mean it shipped!

I still have NOT received my order!!

I never received my order and now it is…

Order supposed to be delayed according…

About Coolibar

About these reviews

More in Clothing & Underwear

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Coolibar reviews

Ordered shirt for Birthday present and…

STILL ROTTEN CUSTOMER SERVICE FROM COOLIBAR

Communication about when my package…

I paid extra to get it here for our…

A tracking number doesn't mean it shipped!

I still have NOT received my order!!

I never received my order and now it is…

Order supposed to be delayed according…