CoolibarReviews of coolibar.com

ordered before 10am monday. paid for ups next day air. arrived on friday. never responded to my multiple emails.

Haven’t received the shirt yet !

I received a shirt that I ordered and it was way too small. I emailed about an exchange and heard nothing back. I finally called, and the customer service agent said to purchase a medium and he would get back to me about returning the small (apparently there was a problem with the return links last week.) I never heard back from him. I received the medium, but I need a return label to return the small item.

Lack of communication Poor customer support Lengthy time for package to be shipped

DO NOT ORDER!! First of all, despite being marketed as XXL, this is way too small for my husband's head - both the fit of the hat, and the shade flap which cannot reach to snap closed under his chin. Second, the design for the flap is sloppy in the back. It does not snap as we had assumed, you are supposed to push the bungee cord of the size adjuster through a hole in the shade flap. It does not hold, comes loose and exposes the back of the head to sun. Super disappointed in this hat. It is uncomfortable and not useable. POST SCRIPT: WARNING - TERRIBLE CUSTOMER SERVICE AND RETURN POLICY! It turns out, I AM NOT EVEN ALLOWED TO RETURN THIS ITEM! If you want to return something you have to pay $7.95 plus tax for a return label! But, that is only if they deem it "returnable" which this item is not for a non specified reason. So, I just wasted $32.00.

I made an order and then contacted coolibar about delivery time as I am leaving on a trip in a week and a half. When the coolibar agent responded two weeks or more. I said I just made the order and that will not work so cancel the order. He refused to cancel the order. I ordered the exact same item from Amazon an received it the next day. Now I have to return the item that will be mailed late. I will not order from Coolibar again.

Terrible customer service! The hat does not sit smooth in your head. It puckers and looks awful! I will not purchase from the company again as they do not care about their buyers!

I returned two items in an order of five items. One of the items I returned was in a package marked with the correct label but contained something other than the clothing I ordered. The sun hat was too loosely woven and allowed the sun to hit my skin. It was not 50+ plus spf as advertised. Still they made me pay postage to return it. After phone calls and emails, I spoke with Appolonio, who sent the return label. I mailed the two items back. After not hearing from Coolibar, I finally got hold of customer service and again spoke with Appolonio who confirmed they had received the return and said that he was refunding the money for those two items. Coolibar sent me an email stating that they had refunded me for the two items, but they refunded me $39.57 for a hat that costs $45.00 plus tax. That was in June, yet it is September and I haven't received my refund yet. It should have been credited back to my card but was not. How long does take to get a refund from this company and why can't you get an accurate refund amount? It has been such a long process and headache, which should not happen with online businesses. This is the worst company I've ever had to deal with for an online purchase.