CoolibarReviews of coolibar.com

Your shipping time is ridiculously slow 10 days to ship something so light in weight

Terrible. Poor, inadequate customer service. I purchased a dress to take on a trip and accidentally sent it to the wrong address. I called immediately to change the address and they said it couldn’t be changed. I tried to cancel the order they said I couldn’t. The dress was delivered to the wrong address a week late and the day before I was leaving on an international trip. Worst customer service ever

After the problems with sizing and quality I had with my last order, I had decided never to purchase from Coolibar again. Unfortunately someone gave me a gift certificate that I graciously accepted. I ordered the swim shorts. I would normally wear a medium to large so I ordered a medium. It’s a very strange fabric and the medium is almost too big. The sun jacket I ordered was supposed to be very light but the fabric is not light and airy at all. Given the prices, Coolibar products are not good value.

I paid $25 for next day air on Oct. 8. It’s not here on Oct. 13, the day we leave for our trip. Now I get a message that it won’t be here until tomorrow, Oct. 14. If next day air doesn’t mean next day, then don’t take my money.

I made a mistake in ordering. I contacted Coolibar online and was told i would receive a call addressing my question. That was one week ago and I still have not heard any info on resolution. I love their products, but am very disappointed in their follow-up service.

I received a product that looked very different from the pictures on the website, it was downright misleading. I had to pay to send it back myself, but 6 weeks after return delivery at their warehouse (got track and trace info) I am still waiting for my refund. Two emails later: still no response. Will never order here again!

I have not received a single update as to when my order will ship and when to expect to receive it.

I paid for one day air shipping and the company still shipped via Ground shipping. While the company refunded me the money for shipping, I needed my products on time as I was traveling