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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

4.14,546 reviews
Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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Cool Frames4.1

Reviews4,546 About Contact

Overall score

4.1 out of 5

Great

Average of 4,546 reviews

Distribution

5★67%
4★8%
3★4%
2★4%
1★17%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 293-4755
coolframes.com
[email protected]
2907 Ocean AvenueBrooklyn, NY 11235

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About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cool Frames reviews

Showing 754 reviews with 1 star · Clear filters

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Ann
Jan 13, 2010
COOLFRAMES IS A FRAUD! BUYERS BEWARE!
BUYERS BEWARE!!! NO NEED FOR FURTHER EXPLANATION. READ ALL THE NEGATIVE REVIEWS AND YOU'LL KNOW WHY!
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Archana
Aug 7, 2009
NOT TRUSTWORTHY
08-06-2009 I donno how i missed the reviews logged in here. But i feel this is the worstever purchase order i would have placed. I ordered a pair of prescription eyewear for my husband on Jul 12th 2009. I was informed after a week that the frame part is delayed and so would have to wait for 2 weeks. I thought it could be worth the wait, but guess what after all the wait I recieve a empty box. Now I am still running around the sales department not being able to get back my money nor cancel the order until they get the issue resolved with UPS. First and foremost, if you see the packages that they ship for branded eyewears, it has no safety or handling. Anyone can easily damage the shipment. Furthermore their customer service SUCKS. The people you need to talk have no etiquette of customer management. For the big bills that they charge, they really dont know what customer face means to them. All I can say, it is very much fine to pay 10$ more elsewhere rather going through all the pain with dealers like this. Please BEWARE!!!
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