Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 3,043 reviews with 5 stars · Clear filters
Jan N.
Excellent service. Quality prescription lenses and beautiful frames.
Response from Cool FramesJul 16, 2025
Hi Jan, Thank you for the wonderful feedback! We're so glad you loved the frames and lenses. We look forward to be of service again in the future! Regards, Anne Ext 523
Ben
Easy to order and fast delivery. Glasses arrived sooner than expected.
Response from Cool FramesJul 15, 2025
Hi Ben, Thank you so much for your kind words! 😊 We're thrilled to hear that your ordering experience was smooth and that your glasses arrived even earlier than expected. We hope you're loving your new glasses, and if you ever need anything else, we're just a click away. 👓✨ Regards, Anne Cool Frames LLC
Lauren B.
The 2 pairs of glasses are great and the sunglasses are too! Once I get to my eye doctor I'll be able to get my prescription in them.
Response from Cool FramesJul 15, 2025
Hi Lauren, We’re so glad Persol delivered on style and quality, and we can’t wait for you to enjoy them even more once your prescription’s in. Thanks for sharing the love! 😎👓 We look forward to be of service again in the future. Regards, Anne Cool Frames LLC
Bonnie E.
Mark provided excellent customer service. He listened carefully to my issue, and he took all the necessary steps to fix my problem. When he had to put me on hold, it took longer than he expected, so he came back on the line to let me know that rather than having me wait on hold, he would call me back as soon as he had the resolution. He said he would call back within one hour, and he did. He was friendly and knowledgeable.
Response from Cool FramesJul 15, 2025
Hi Bonnie, Thank you so much for your thoughtful feedback! We’re thrilled to hear that Mark provided such attentive and caring support. We'll be sure to pass along your kind words. Your experience means a lot to us! Regarrds, Anne Cool Frames LLC
Andrea H.
I purchased youth Ray-Ban sunglasses. It stated the size was 45-18-130 but these frames would fit an adult. Why? Because they are defective. The stems are cut and attached too far from the glasses which makes the stems swing out wide. On top of this, the frames are scratched on the front! So maybe this is a damaged or used pair they are selling as new. When I requested a refund, they automatically charged me $25. Update July 21, 2025. Cool Frames customer service contacted me and asked that I provide them with pictures of the defects. Upon receiving the pictures they advised me to return the frames and they would provide a full refund. I received a partial refund last week and they advised today they processed the remainder for a full refund. It’s nice that customer service was receptive to customer concerns which is very important.
Response from Cool FramesJul 15, 2025
Hi Andrea, Sorry to hear about the issues with your glasses. Upon checking your account, you have ordered a Ray-an Junior eyeglasses which are usually a small fit. They are normally intended for kids and teens as they’re scaled-down versions of classic Ray-Ban styles, made to fit smaller faces comfortably. A size 45 is actually relatively small. Most adult eyeglasses are sized 50mm and up. All frames we sell are brand new and sourced directly from the manufacturer. If there are impurities on the product, we urge customers to reach out to us first so we can provide further assistance. We can definitely have them replaced, or you can also exchange them to a different model if they are not a good fit. I will be reaching out to you directly and we'll be happy to assist with your concern. Regards, Anne Ext 523
customer
Easy quick delivery knowledgeable people.
Response from Cool FramesJul 15, 2025
Hi Sharon, Thanks so much for the kind words! 😊 We're thrilled to hear your order arrived quickly and that our team made a great impression. We’re always here if you need anything! Regards, Anne Cool Frames LLC
Shaun M.
I had such a great experience! The person I chatted with understood EXACTLY what I was looking for. I was having trouble getting everything just right, so I sent over a picture of the glasses I wanted along with my prescription. I explained that I needed the sunglasses to look exactly like the photo—but with my prescription. The very next day, I received an invoice saying they were ready to order. I placed the order, and when they finally arrived, they were absolutely perfect—just what I envisioned. Thank you so much for the attention to detail and fantastic customer service!
Response from Cool FramesJul 10, 2025
Wow—thank you so much for sharing this beautiful feedback! We’re absolutely thrilled to hear that your experience was so smooth and satisfying from start to finish. 🕶️✨ We appreciate your business and if you ever need anything again, we’re just a message away! Regards, Anne Cool Frames
Lance Stuart K.
Weya had the best customer service. She helped me complete my order when I had trouble. Best customer service experience I have had in a while.
Response from Cool FramesJul 9, 2025
Hi Lance, Thank you so much for your kind words! It means a lot to know you had such a great experience—we’ll be sure to share your feedback with Weya. Looking forward to serving you again soon! Regards, Anne Cool Frames