Cool FramesReviews of coolframes.com

Avoid. Waited so long only to be charged customs charges of £23.61.. This makes the glasses £5 cheaper than John Lewis. A joke and I'm really annoyed. Don't bother if in UK

They had the frame I wanted, and the prices were good. I ordered them on 8/30/2016; after a couple follow ups, I was notified on 10/14/2016 that the glasses had not yet been shipped because the lenses did not pass inspection. I had 3 pairs of lenses and two pairs of frames - one for distance, one for distance for sunglasses (no frames), and one for computer. They were cut incorrectly, so I had to send them back. I was accused multiple times of not sending a pair of lenses back, and I insisted everythting I was sent was included in the return package. After a couple of weeks, they realized they had not shipped a pair of lenses. On pack of lenses I thought had been cut were the generic lenses that came with the glasses. I waited and waited for the replacements and placed numerous calls. Alex, a manager, would occasionally call me back. I tried multiple times to cancel the order, but they "wanted to make the order right and keep me as a customer." Pardon me? EVERYTHING was bad about this transaction. Eventually, the replacement order was shipped 12/1/2016. Over 3 months for the glasses. It may be the eye doctor didn't get my prescription quite right, but I can see slightly better with my old glasses than with the new - unfortunately, the lenses on the old glasses are severely scratched. There were lots of excuses on their end, failure on their end to communicate, failure on their end to cut the lenses correctly. I've never been so frustrated with any online purchase, and with the number of items in the order and the total amount, I was concerned I'd eventually get absolutely nothing. Stay away!

5 days to prepare the Order after 8 days for delivery

You pay for overnight shipping and still wait an entire week to recieve your glasses. And i had only purchased a frame !

I've only had 1 experience which is not going well. I ordered frames that were offered on the site in a particular size. Upon receipt they were a smaller size. when I contacted CS I was told that there was an error on the website, and they offered an opportunity for me to get another pair. I wasn't interested in another pair because I actually saw the ones I ordered at a local store but the Cool Frame price was better. Although it was against their policy I was told that I would receive a refund. Each time I follow up ,I'm told that someone will call me back. This has been going on for 2 weeks and my vision benefits is being held up. I just want a refund since the error was not my fault nor did I change my mind about what was ordered. I will never ordering anything from CoolFrames due to the lack of follow-up.

DO NOT TRUST THESE COWBOYS!!! Took ages to deliver and when they did come they were wrong and woudl not pay for return. im now left with glasses i dont like. Never again!!

20 days since purchase and I didn't receive the frame yet.

After going through their site and having instructions on what to order from their associates found out the pair of glasses was not made correctly and instead of them correcting the order they gave an attitude and advise if you don't want them send them back and we will still charge you a restocking fee was their final answer.