Cool FramesReviews of coolframes.com

Bad store I have ever deal with, do not buy from them cause if you change mind they will charge 20% restocking fee, so crazy

Followed the instructions to put my lenses in my Oakley M frames and they broke.

Paid for 2 day shipping, received my frames 9 days later which were sent to my billing address rather than my shipping address. I was denied a refund for the 2 day shipping. Not a fan.

So I order frames from this site and paid extra for the two-day delivery because it was an emergency. So three days later, no package. I call them and they say that there is a four-day handling wait, then two-day delivery. Customer Service tells me that those delivery terms are on the site, which I couldn't find, but I figured ok whatever. So I wait three more days and guess what, no frames. Call again, asking where my two-day delivery was. They said that it was a Fed-ex issue and they refused to take responsibility for it. So two days in a row after that, nobody was home to sign for the package that I took off two days prior to sign for. Called CS again, and asked them to change that condition on the delivery, and they couldn't do that. I finally had to have the package delivered to a facility and go and pick it up, just so I could get my glasses after 9 days.....after ordering a two-day shipping option. The kicker? I only received half of a refund for the shipping option, they couldn't even cover the entire amount. The last CS person that I spoke to said that he would see what he could do to get me more off, but he never called back. I will NEVER use this company again, and I would suggest that nobody ever does. Find a better provider with better customer service.

The parcel arrived and the case for the glasses was empty. Contacted Cool Frames and was told they needed 45 days to *start* a claim with their carrier. The parcel was already delivered, so there was no need to wait for 45 days to submit the claim. In any case, their claim with their carrier is their problem, I don't see why I should wait for months to receive the product I have already paid for. Email correspondence with Cool Frames was short and terse, no politeness in dealing with the customer. In other words, I can say that I have probably been defrauded of my money.

Sent wrong order and took many emails and calls to have them send the correct lenses...Still waiting for the lenses 6 weeks later. Incredibly frustrating

Absolutely terrible, avoid like the plague. Supplied glasses with incorrect lenses, after some protracted communication (and suggesting that I bend the frame to make them better!) they agreed to refund the cost of the lenses. I have now returned the lenses but they refuse to refund as I haven’t returned the envelopes the lenses came in and now despite repeated requests, Ella their customer service person seems unable or unwilling to escalate the issue to a more senior colleague. I’m currently awaiting their response again, you have been warned.

HORRIBLE EXPERIENCE. I purchased a pair of glasses from the website and have had nothing but headaches. Originally my glasses were suppose to arrive by today, however, they failed to let me know that the frames I ordered LAST WEEK are on back order until the end of December. They sure charged my card over $500 tho. I called Monday and was assured that my frames would arrive in 1-4 business days, sadly, 4 days later im calling and no one had any information regarding my glasses. Someone was suppose to call me back to see if they had any available in store, and nothing. AGAIN, I have to call to hunt down the information. Horrible. Avoid this establishment. Waste of time & money 👎🏼