Cool FramesReviews of coolframes.com

Terrible service , I was sent the wrong pair of sunglasses and they would not refund my postage or refund my money for the wrongly sent sunglasses , when I said I’ll send them back , I also had to pay customs on them too, so really out of pocket, even though I was sent the wrong pair of sunglasses, Would not recommend this company , use someone else for any glasses. !😡 I wanted these sunglasses for my holiday and I told them they will not arrive in time ,as they took a month to arrive which I thought was plenty of time , which it would have been had they sent the right pair ! I said I will be going away in a couple of days. They offered to send the pink lenses and for me to take the lenses and get them put in the wrong sunglasses that I received, which I have never heard of ,and could of easily broken the frame trying to take the lenses out , which leaves me worse off , and they will also charge me for this service, I explained all this and i said I will return them and Could i please be reimbursed for all this inconvenience , of what I had paid out and can I have a refund and they will not !!!! Even though they sent me the wrong pair , they definitely turned their back on me !!! I first did live chat and then after me asking for a refund the line disconnected! I I am in England but I rang the company in New York and after the woman been ing very rude said Lee was on another call , I explain I was ringing from London England and had already been on the phone quite a while please could he ring me , and she said NO , a waste of money from all angles , They have taken a Month to arrive, as I’m going on holiday I won’t get them in time Can not understand why they will not give me a refund. Sent back Sunglasses never heard a word from this awful company ! Zena Conroy PS , Yay , PayPal got me my money back , and refunded my postage too ! Well done PAYPAL 👍🏼

I ordered Ralph Lauren sunglasses on 4th April. On 24th April the tracking system said glasses unable to be delivered due to insufficient payment of postage and were being held. It didn't tell me where they were held so I had to telephone cool frames, to be told they will be held due to unpaid taxes and that they don't control this. Which is fine but this should be clearly highlighted when a U.K address is entered at point of purchase. It cost me and extra £21 to get my glasses from the post office. What seemed like a bargain turned out to be a rip off. Do not bother using this company. AVOID.....

So far not impressed - glasses have not shown up yet. Didn't realize they were ordering first then shipping to me - first pair I selected were not available. Evidently there are issues with the second selection as well. -- Still no glasses.... I said I would prefer to cancel than change if they could not guarantee they would arrive before we left for the KY Derby - there was no way they could have made it with the method and date they shipped them. PO returned the items because we were out of town and couldn't sign for them (duh). Now CoolFrames is harassing me about their $20 restocking fee. Had they been honest and cancelled the order they wouldn't be able to charge their 'fee' - people i have dealt with are pushy and not at all polite now.

expensive, not honest

Purchase reading glasses and lens was all scratched and prescription incorrect. Have been emailing seller but they refused to refund or send new lens. Please note that the receipt shown has noted that lens is scratched and it was still sent out. Have lodged a PayPal dispute

Horrible customer service and bogus exchange policy. I have been fighting with them for about 10 months. The prescription was way off on my original order, and they told me I was wrong. It was so far off I can't even believe they tried to defend it. Anyway, I ended up ordering a different frame with the SAME exact prescription, and boom, it was spot on. So I was NOT wrong, they were, but they refuse to acknowledge that and reimburse me for the mistake. They actually charged me an additional $40 for the exchange and lens cutting fee. On top of the lens situation, my second frames arrived pinkish purple, when I ordered brown. They are not responding to my emails about this matter. I tried to demand a refund, but they are ignoring me. So I just asked if I could swap the same exact frames for a different color. We'll see if they respond. I would NEVER recommend this business to anyone, ever.

I am Nancy from Oklahoma. I work for a very large hospital. I ordered 2 pair of glasses from Coolframes, the lens were incorrect in both pair. Returns with no hassle is a lie!!! Coolframes made the mistake and are refusing to acknowledge it. They mixed the order and have refused to send me a return label. I have spoken with 2 customer service reps Kim and Mia and been treated poorly as far as response is concerned. I have decided to keep the glasses and take the 320.00 loss because one pair I can't use at all. This is a terrible company to do business with, beware!!

Haven't received my order and yet it's been some time.🤔