Cool FramesReviews of coolframes.com

This company is terrible. I do not recommend it to anybody. They sold me a pair of glasses that were so poorly made and they won’t return my money at all cost. Don’t waste your time with this.

Absolute worst experience ever buying glasses online. Do not buy from coolframes. They sent me defective progressive glasses and refused to refund for the lenses. I ended up exchanging the frames because they were too big and just getting my reading prescription because I wasn’t about to order progressives again. It took them 2 months to get the exchange to me after several times of contacting them to confirm the correct prescription. They then failed to refund me the difference in frames which they claimed they would. I order 3 to 5 pairs of glasses each year and I will never again order from coolframes. If you want great customer service and fast delivery use EZcontacts or designeroptics. They both have amazing products and customer service. Coolframes should take lessons.

Order No. 1386907 I purchased Prada eyeglasses frames from CoolFrames and it seems they sent me counterfeit or horribly defective frames instead. I had the frames appraised by a professional retailer (one of the most well-known glasses retailers in the U.S.) and they told me that not only did the dimensions of the frames not match what was written on them, the frames had numerous differences compared to real, identical frames they had in store. Later on, I confirmed this by measuring and comparing frames to my real pair of Prada frames. I returned the frames (I even had to pay for return postage!) and told CoolFrames that the frames were either counterfeit or defective and I wanted a full refund. They emailed me and assured me the glasses weren't fake or defective and forced me to pay a 20% restocking fee. I told them I'm not paying a restocking fee because the product they sent didn't meet the specs listed on the frames. They refused to refund me. When I pressed them on the details and their website policies, they couldn't keep their story straight. About a week later, they said they sent the frames back to the manufacturer and confirmed they weren't defective/counterfeit (I doubt they were being honest). Why would they need to send the frames back if they were 100% positive the frames weren't fake or defective?? Additionally, why would I need to pay a restocking fee for frames that don't meet the specifications at the time of sale? They didn't sell the correct product, and somehow that was my fault? It makes no sense! They tried to scam me with counterfeit or defective designer frames and then tried to make me pay a restocking fee too. Thankfully I got my money back with a chargeback, but they wasted so much of my time and treated me like I was stupid. It's certainly possible that CoolFrames sells legitimate products, but that was not my experience and I don't want try and find out if they do. TL; DR - Shop elsewhere There's a good chance you'll get scammed or charged for CoolFrames' mistakes.

coolframes uses a deceptive design pattern to get a potential customer's email and phone number. First a popup shows offering 25% off for entering one's email address (PSA never use your regular email). Once done, ANOTHER popup appears making it look like one's phone number is also required presumably for the same 25% off.

DO NOT BUY FROM THEM!! Their customer service and return policy are absolutely the worst. They do NOT describe products accurately, and they DO NOT give refunds for lenses. On top of that, you have to pay for your own return shipping along with a restocking fee. DO NOT BUY FROM THEM!!

I ordered my Cartier bi focal lens June 4. I still haven't received them. Customer services is claiming they filed a claim with the courier because the frames were damaged in transit. My thing is what does that have to do with me? $1300 and no glasses an entire month later. Customer service is horrible. At this point all I want is my $1300 back and never again! They are refusing to refund me and has been telling me everyday somebody will contact me. It's now July 5 still haven't been contacted by anyone from this company.

My $1000 bifocal lenses cracked within days of receiving them. It takes days to go through their call center and submitting photos. You then pay shipping to send them back and pay an additional fee for them to evaluate them. After waiting weeks without being able to drive and having daily headaches I received my "repaired" glasses. The lens cracked the exact same way three weeks later. I called and emailed again and they are now unresponsive. The cracks are where the lenses attach to the frame. Both sets cracked before a year.

I’ll never buy from them again.