Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 754 reviews with 1 star · Clear filters
Matthew H.
I ended up returning the frames. They were stock frames without custom lenses and I was not refunded the full amount of the purchase. To hold back money for a "restocking fee" is outrageous considering I did not order custom lenses and returned them in their original packaging. I will never buy from you again and will deter others based on your refund practices.
Sian T.
I haven't received my 2 pairs of frames yet!
Dean
Gave me wrong lenses then would not refund money. Shocking service. Avoid this online retailer.
never A.
they mislabeled the produce and sent the wrong size. needed new glasses, so am "making due". will not use them again.
Tiara W.
DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!!!!!!!! They give you want they want to give you with your own money. I ordered a pair of glasses, they broke within a few months and I am having the worst time under Cool Frames “warranty”. They don’t listen to the customers and every time you try to speak to the manager they claim he is one another call and I never receive a call back. Save the headache and order somewhere else!!
Majt
We in the U.K. are somewhat fortunate to have the protection of the Distance Selling Regulations but although it is not prominent on their website they ship from the U.S.A and have no such protections for the consumer. This company goes one step further and applies its own unregulated conditions on returns etc. ie a 20% restocking fee on top of very expensive return carriage costs. Import/customs and additional U.K. handling costs are very costly and non refundable. They also apply a cancellation charge of £20 even if the order has not been processed/shipped. There is a 1 to 4 day despatch time for even frame only orders this is to allow time for them to buy in the item ordered prior to shipping.
hannah R.
Ordered frames that I needed urgently. The delivery service delivered in the middle of the day around 3pm on a Thursday without giving me any sort of notice. Normally I wouldn't care but USPS requires a signature. Of course, I was still in work and didn't come home early as I didn't know when it was supposed to arrive. I had to spend an hour tracking it down and requesting a redelivery. Now, over a week later, I still don't have my frames...
Tiara W.
I have had such a terrible time with this company. Could someone please call me? I’m still experiencing problems.