Cool FramesReviews of coolframes.com

Glasses arrived damaged due to very poor packaging (glasses case in box 4x as big without padding). Asked for a replacement but was told to go to a local optometrist to get them fixed.

The frames start inexpensive but that changes quickly but the worst part was the customer service, never again

HORRIBLE SERVICE! And I was a first time customer! This is a BATE and SWITCH company. They advertised and I ordered brown leopard frames and they sent me black and silver glitter speckled frames! Then said I chose them when I called to exchange them and told me I had to send them pictures of what I received before they would give me authorization to return them.....really? Then LATER told me THE FRAMES i ORDER WERE DISCONTINUED A LONG TIME AGO and they no longer have the brown leopard frames. But thats what they showed and listed and what I ordered! Now they're making me pay for return AND charging me 20% return fee! BS!! Reporting to BBB in both states. All 5 locations of my vision provider have removed this company from their referral list, that I have been with for 20 years! Not recommended!

No clue from call to call

They take your money and send you eyeglasses that are not quality! In all honesty, they send you eyeglasses you cannot even wear because of the very poor craftsmanship!

I just called Cool Frames & told them of 2 companies that had the same Tom Ford frames $ 75.00 less, Cool frames advertises price match, guess what? they immediately indicated that the competitor was not a Tom Ford dealer, WRONG ! Cool Frames is not a company you would consider doing business with, American Hustler

I have had a shocking experience with this company and would not recommend the company to anyone anywhere in the world. I sadly ordered a pair of glasses from Australia after not checking out the company thoroughly enough online. The glasses did arrive but were too big and I requested to change them for another pair. This is where things went wrong. They said they were coming from France and nearly two months later nothing has arrived. I have now been emailing for weeks trying to find out what has happened. Responses have been extremely tardy. Then when I wrote and asked for a full refund, they have just simply ignored my emails all together. I paid $700 for nothing. So basically they have stolen my money. I buy things from all over the world all the time. Just the other day I bought a lamp from the UK on a Thursday and it had arrived by DHL on the Tuesday. They obviously never had any intention to send the pair I requested to exchange the original ones for. They just waited for them to arrive once I sent them back and then just kept my money. I am going to report them to the Bureau of Consumer Protection, if this is possible. It is not worth the risk. Use another company. From reading reviews, it would appear that people's experiences with this company are hit and miss. I sadly have been one of the unlucky ones. I note that other customers refer to delay tactics in the hope that you will just give up and go away. I can fully relate to this. It is so easy to respond to customer emails, it can be done in a minute or two. I want a full refund of my money but i now fear that is highly unlikely.

So far I am sad , frustrated and totally upset . I ordered my eyeglass frames on the Oct 20 and had to wait to get them until the 19 November. They were the wrong colour , the right type and brand but silver or aluminium as they called it instead of gold . They were expensive frames but now I really wish I had not bought them from them and gone elsewhere. It took me a great deal of time and effort to source these but since have seen them on different web sites. The glasses Morel Lightec 30067L . Now I am waiting to see if they will remedy my problem at all so it is at this time an ongoing issue. I did pay by paypal but not sure if this company will do the right thing or whether I will be facing more stress over their mistake. I dont need the stress as I suffer a autoimmune disease that is exacerbated by stress. Right now I am worried this is going to go to a worse outcome. I will have to come back and write again when this issue is further on. Just received this from Coolframe sales@coolframes. 01:49 (5 hours ago) to me Thank you for contacting us, Please be advised we have looked into your order and the pictures your have provided, we are an authorized retailer for LT Lightec style 30067L for (Color: BLACK ND04, Size: 48-20-140) we have been advised that you received color BLACK ND04 which is what was ordered and received. Color Black ND04 is the only black option listed. Neither the manufacturer nor we have the style listed as a black/gold. The pictures on our website are taken from Morel's website directly. As we have sent you the correct model and color you ordered, you are welcome to send the order back to us as per our return policy. You would be responsible for the shipping to and from our location. If you decide to return the frame, it would be subject to a 20% restocking fee. es .. further to the above review...this is what they sent me in reply and I do know I was so careful to choose the black/gold pic and click on this but nowhere on the order does it allow me or anyone to actually state I only want the black/gold.. If they did use Morels pictures then they should make sure the colours are true and not subject to distortion or publication or print as this is false advertising. I would never reccommend this company now to anyone . Purchase from them at your own peril it seems.And what is a darned restocking fee.. all designed to make you not persue a refund etc.. what a nasty company with nasty tactics.. This has been my experience so far and probably will be others experience also.. I did wonder why they advertised as being Coolframes with an Australian extention then everything came from Coolframes from Brooklyn , NY .. USA.. this sort of should have raised questions but I went on in trust to hope I would not regret my purchase and now this... not a nice feeling..