Cool FramesReviews of coolframes.com

If good customer service is your expectation, then look no further! A sales representative by the name of Louise assisted me with finding the frame I had been looking for, for months! The problem was it was a frame from Gwen Stefanis 2015 line of eyeglass frames. I had even contacted the manufacturer and was told no. So imagine my delight when the frame arrived just a few days later. I do not think I even really believed it until I opened the box, and there it was! When Louise, from Cool Frames, called the manufacturer, low & behold, there was one available! So ask for Louise at ext 520 should you have any questions! Jennifer

My frames took a while to arrive because they had to be ordered from the manufacturer but the customer service reps were very kind and reached out to me promptly when I emailed them on the status of my order. The frames came exactly as shown on the website and are super cute.

easy to buy from. pricing is competitive. product was top quality.

Once it was realized my merchandise had to come from overseas, a new and reasonable delivery date was given. My frames arrived on that date and I was totally satisfied with my purchase. Good customer service involves transparency and honesty, for me that carries more value than all the coupons and discounts. I will be doing business with Cool Frames again🙂

I bought bifocals, but hadn't ever ordered them online before. I need the bifocal line to be higher than is standard, but didn't remember that, nor would I have known how to order that as there was no input area on the form. However, in the company's defense, it is hard to determine that position because lens height determines where that line should be. If you order new glasses with lenses deeper or more shallow than what you are currently wearing, you'd have to know how that new frame sits on your face to determine your sweet spot. So I chatted with the team and they said OF COURSE we'll remake them. And since it was my fault in the first place, I fully intended to be charged for the new lenses. Nope, they only charged me the $10 processing fee. WOW! And yeah, it took time in the mail for me to send back my glasses (after marking where I wanted the bifocal -- according to their excellent instructions), and then wait the 5 days for the new glasses to arrive. But now I have a relationship and know how to communicate with them for the future. In the future, I will buy the frames, mark them, then send them back before finalizing my order. Truly I can't see how anyone would know if a new glasses would fit them or look good on their face without trying it on first. So that is what I'll do in the future. CoolFrames was so good to work with. And for the most part, I think they have a very good selection of glasses. Thanks for a great experience!

My experience ordering a pair of frames from Cool Frames was great! I received the frames I ordered in a timely manner and with no issues. I would highly recommend them for ordering designer frames at a more reasonable cost than what you find at your local eyewear shop. Additionally, I would order from them again!

Customer service was quick with a response. I never wait any longer than a minute or two for someone to address my questions.

Great prices and very good customer service!