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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

4.14,546 reviews
Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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Cool Frames4.1

Reviews4,546 About Contact

Overall score

4.1 out of 5

Great

Average of 4,546 reviews

Distribution

5★67%
4★8%
3★4%
2★4%
1★17%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 293-4755
coolframes.com
[email protected]
2907 Ocean AvenueBrooklyn, NY 11235

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About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cool Frames reviews

Showing 379 reviews with 4 stars · Clear filters

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Terry W.
Apr 27, 2023
Overall experience was good
Overall experience was good. I do wish that when you buy a pair of clip on sunglasses. You provide a case for them.
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randall
Apr 27, 2023
glasses perfect. delivery slow
I had no prescription on these glasses, but it still took a month. Just a little slower than expected. the glasses are perfect. if you can just go faster, customers would be happier.
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Crystal
Apr 25, 2023
Very satisfied with the product
Very satisfied with the product. The turn around time could be a bit faster.
Report
G R.
Apr 24, 2023
Love the shades I purchased
Love the shades I purchased. Wish they were shipped in soft side/squeeze top pouches rather than a bulky case. Took a bit longer than expected to receive them but very happy with my purchase. Thanks.
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Brian H.
Apr 17, 2023
Everything is fine with the frames it's…
Everything is fine with the frames it's exactly what I was looking for but it took a long time to receive them
Report
Liba F.
Apr 11, 2023
I wish you had a return free policy
I wish you had a return free policy instead of exchange. Otherwise great service.
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Joseph R.
Apr 11, 2023
Didn’t receive my glasses yet I’m…
Didn’t receive my glasses yet I’m waiting on 2 pairs
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Andrew P.
Apr 11, 2023
3 weeks to Canada but great otherwise
Took almost 3 weeks to get my frames in Canada, but great price and great service (was able to speak to someone on my first and only call, also got an email reply within a day). Will purchase frames again if can wait the 3 weeks delivery, thanks!
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