Cool FramesReviews of coolframes.com

Very little customer service.

We ordered glasses on July 2, 2020. I understand there is a pandemic going on but as of today July 24, 2020. No glasses. Said it was to be delivered 21, then 22 and then all tracking went blank until I called. I live in AZ and some how they went to puerto rico. And all the customer service agent said tracking was updated and you should have them by tomorrow. How screwed up is that not sorry nothing. Did not offer to look into why they went to Puerto Rico Nothing buyer beware. My luck the glasses will be crap.

Took well over a month to receive my order and when it showed up the glasses were just tossed in a box with all the the other miscellaneous stuff. The whole set of glasses was smeared and smudged with someones disgusting greasy McDonalds fingers. Now at a time like this cleanliness should be a top priority. Next i paid for the anti reflective lenses and they are all but that. I see everything behind me as if i were wearing rear view mirrors. Contacted them about it and they wanted me to ship them back to their greasy fingers and pay more money for upgraded lenses instead of just sending me what i paid for. Its too bad it had togo this way because the prescription itself is spot on and i like the frames.

Both lenses were damaged upon arrival. The packaging looked good so the destruction seems to have occurred before the glasses were shipped. One lens came with small radial fractures, like a spiders web at the top and the other lens was scratched from rubbing the arm. There was a sale so I tried this company. Before I received my package, I e-mailed the company to make sure they came with lenses and the response said, "Please be advised that the frames will be shipped with the clear lenses directly from Goliath manufacturer." (Coolframes is a Brooklyn store and they were shipped from Brooklyn. Goliath frames are made in Holland and the company is Italian.) If not for that message, I would likely try to get coolframes to replace the damaged merchandise. It seems like several kinds of nonsense. I could say, "be advised" to go with a better distributor.

After receiving the frames i did not like them. I did not receive the military discount and when i returned them i was charged a 20 percent restocking fee. I recommend being absolutely sure before purchasing. For me I will not purchase from this business again.

I wouldn’t recommend coolframes , their customer services and service is awful. Very disappointed with a bill for a third of the glasses to get in the country and we had to wait 2 months to receive the glasses. When we ordered them there was no mention of a 2 month wait and an extra £50 on top of the glasses in delivery. They took our money as soon as we paid, but we have to wait all this time. I ordered them in May and still don’t have them.

I’ve placed my order on June 2nd. Glasses were shipped on June 15. I’ve paid $35 extra for the fastest international delivery (2-3 days). 5 days after shipping I started calling and trying to figure out where my glasses are. Neither miss Samatha and mister Eton were not able to help. I’ve calls and emails several times.... They had the worst possible service ever!. Every time the same answer: you have to wait.... Today(9 of July), over a month after ordering glasses I’ve decided to ask for a full refund from my credit card because this store has no idea where my glasses are and they’ve done NOTHING to help me! Over $400 and a month wasted! I am not joking! Keep away from this store guys! Poor and rude customer service! AVOID!

It has been a month and not a word about the status of my order. Still processing after one month. I was charged for the glasses prior to them being shipped