Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 754 reviews with 1 star · Clear filters
NELSON B.
Though I recieved my most recent order ,I am still having trouble getting my full refund from one of my canceled orders ,I am still getting billed from Sezzle because CoolFrames has yet to inform them that I canceled order #1231697, whats frustrating is the fact that my order status says REFUNDED 😑 🤨,I feel violated and ripped off ....not "COOL" COOLFRAMES!!!
SI
I paid for express service it took extremely long. After calling customer service it didn't make a difference that I paid the expedited fee. The order took 3 weeks, and speaking to the customer service team they were short and I felt as if it was a burden calling. I called a couple of times and each phone call was short, snappy, and rude. I am displeased and would never order again. Thanks.
mrs. R.
Horrible experience and customer service that took foreverrr!!! I ordered basic prescription glasses that I returned and wanted to exchange for prescription sunglasses. Easy right!? Wrong!!!!! They sent me sunglasses with clear prescription lenses!!! Morons!!! Said it was my fault and that I needed to pay for the return as well as new lenses for “sunglasses” to be made!!! Unreal how stupid and unprofessional they are!!! This whole process took 3 months of my time and extra money for a very unimpressive pair of Ralph Lauren sunglasses that are too big and will need major adjusting... Never Again!!!’ Go somewhere else for your eyewear needs!!! Wish I’d read reviews first....
sunshine
Doesn't say anything about if u up load prescription it will cost more. Than u ask for money back and they take money off what u paid. Worst online place for glasses
John L.
Do not purchase from this company. They do not honor their exchange policy but instead opt to charge for restocking. Never again!!!
Stephen L.
This is literally the worst glasses company I have ever dealt with. I ordered a pair of prescription glasses and after 2 weeks they finally tell me the color had been discontinued. But here's the thing, they state your order should arrive between 5-10 business days. These guys hadn't even ordered the lenses yet! So, after talking with them, they say if i keep the order and get a different color of frames they will expedite everything, so I agree. After another 2 weeks I enquire about the order and when it should arrive. This time they ignore me. I wait another week and contact them again stating if they don't respond I'm going to dispute the charge with my credit card company. Still no response, so again I try to contact them saying provide me with a shipping date within 48 hours or I'll dispute the charge. They still ignore me, so I file the claim. After another week, I'm guessing visa or who ever contacted them about the claim, they finally respond with your glasses were lost in the mail. Finally, on the 10th day after filing the claim, the day before the charges get reversed, all of the sudden they can now overnight the glasses to me! Get this, with the condition all I have to do is stop the charge back! Such B.S., such a bad experience, such a huge scam. There are literally a million other companies you can order glasses from that aren't a scam with better prices. These guys are the absolute worse!
brandon H.
I ordered a pair of prescription glasses on June 16th, on July 6th I was told that the lenses didn't pass inspection and would have to be re-made after I had Emailed asking what the status was. On August 4th I finally received my new glasses. I tried them on and immediately noticed the prescription was off as they were very disorienting. I Emailed customer service and immediately got a response back saying that they had checked with there lab and the prescription was fine. This is obviously not the case as I have 2 pairs of sunglasses with the same prescription that I had sent in. I questioned them on why my new glasses are any different than the 2 sets I already have but the Email has been ignored. Cool Frames is hardly any cheaper than buying anywhere local, they don't stand behind their products and took over 6 weeks to get me glasses with the wrong lenses that they won't change. Go buy somewhere else
Masoud
I make an order on 02 of July 20 today is 27th and and have not received any, call them 4 times since, no tracking or useful information, poor customer service.