Cool FramesReviews of coolframes.com

Order process went well, I had 2 separate orders both on Dec.8 2020 but I still have not received either order and it is now Jan. 2021

Let me say first that this site does not give you an accurate picture of CoolFrames ("CF") business practices. You should check Better Business Bureau, Sitejabber and Yelp. CF's approval rating is below 2% positive, and there are many allegations of fraud and inauthenticity. One is struck by how similar the complaints are as to CF's modus operendi. I am in the middle of a dispute with them and will post details.

If I could give negative stars I would. Ordered frames and paid for expedited shipping. My debit card was immediately charge. Called to check on the status of my order as I needed them in an expedited fashion, which is why I paid for expedited shipping. The customer service rep told me these frames had been discontinued. I received an email saying that my order is being processed. It was not until I spoke to the customer service rep that I found out that I would not be getting my frames at all! They had no problem taking my money immediately, but she guesstimated that my refund would be issued within 24 to 48 hours. Why would they allow me to purchase a product that they don’t even have in stock? Steer clear of this company.

I placed a order my glasses back in November. I hadn't received any information about my glasses. So I decided to call to ask about my order and I was told that the frames were on back order. I then asked why couldn't I receive a email or phone regarding my order. The representative was very nice. The next day I received a email stating that me lens were finally sent to be made. Communication is key when running a business. It will be January in a couple of days. Sop hopefully I will receive my glasses then. :-(

TRACKING w usps is a Joke! They tracking information never gave a delivery day. Then they try to deliver on a Saturday afternoon when we were working. No notice was left and I had no idea a signature was needed.. What a Joke.!!

Ordered a 1300 dollar pair of glasses with Rex put in them. Had to call and call to even get the glasses. Then when glasses arrived wrong rx in lens. Called to ask them to just send the correct lens. Was told that they need the glasses again . So now I have a 1300 dollar pair of junk. I just don’t see why the company just can’t send the lens. Some people can just not worry about a 1300 dollar pair of glasses. But myself I have to save for about a year to get those glasses. Big mistake for dealing with this company. Never again. And I hope other people do t get treated the way I did.

Morning. My seems to missing some important pieces. There are no side shields for the glasses I ordered also the glasses do not have transition lenses very disappointed in the over all performance of said company and some of their employees The only thing I liked was the colour of my frames. Thank you. Bob

Run away from this company as fast as you can! I ordered two Persol frames from coolframes.com, and both arrived feeling very cheap. I worked in the optical industry for a decade and I believe these frames to be counterfeit. The frames were also too big for me, and I decided immediately to return them. Figuring out how to return frames to this company is practically impossible. You have to dig through pages of their FAQ and then email them. One I emailed them, I was given an address to send the frames and told that I didn’t need to include any kind of return form (I asked). I was also told that I would be charged a 20%(!) restocking fee. I also had to pay for the return shipping, which was $15. I’m now staring at about a $70 charge just for returning some fake Persols, an insane policy for an online-only company. When the company received my return, they emailed me and asked what I wanted them to do with the frames I returned. I told them — again — that I wanted a refund immediately. They again told me I would be subject to their astronomical restocking fee. I told them that since their website guarantees their frames are authentic, I should be exempt from the fee since my frames were counterfeit. They countered by offering to send me the invoice from Persol proving the frames were real. I called their bluff and told them to go ahead and send it. That was over 24 hours ago and they’ve sent nothing. It’s also been four days since they received the returned frames and they still have not issued me a refund. I’m going to dispute the transaction with my credit card company and have them cancel the whole thing. Moral of the story: don’t order from coolframes.com unless you love fake merchandise and wasting money.