Cool FramesReviews of coolframes.com

Transition lenses won't darken enough. It's so light that appears as if no transition at all! :(

The frame was not straight

After I received a pair of progressive lenses I have had trouble with the distant vision and believe the section of the lens needs to be adjusted. I have tried calling the help line Numerous times and get placed on hold each time. After about 5 minutes the call disconnects every time! This is very frustrating. I cannot get in touch with customer sevice. Please HELP??

The Oakley product I purchased was as advertised, but in this day and age where service is the difference maker, these glasses sat in “processing” way too long before finally shipping. Even with a slightly better price than I found elsewhere, I would still buy from somewhere else next time to get faster delivery.

Has taken a very long time, and still has not arrived.

Too slow. Awaiting refund.

The item I ordered was not in stock and had to be ordered from the manufacturer. When I placed my order it was not made clear to me that that was the fact. After a few unsuccessful calls to customer service I believe it was a scam and was ready to contest the cc charge. I was finally informed of the delay but with no info on when my order would arrive. 2 weeks later I received my order. Had I been continuously informed of the status of my order this could have been a 5 start review. Your CSR's and processes suck.

Lens descriptions were vague so I purchased something I tough would work for me, but ultimately did not work. I had to get new lens made with someone local. I did not involve cool frames cause technically they delivered what I ordered.