Cool FramesReviews of coolframes.com

When it’s your first time ordering online, it would have been nice to have someone follow up. My prescription didn’t go through so I got 2 pair of lenses with no prescription.

They are a good fit, but very expensive for side shields, but I needed them for work, so I had to pay the piper.

No consideration whatsoever to make sure repeated customers are treated well. Look elsewhere

I ordered a pair of prescription glasses out of the UK. They took 8 weeks to arrive including an additional customs fee I had to pay Royal mail before they would deliver them (an additional 20%). Glasses are not fit for purpose as they got the prescription wrong and cannot be used. I am bound now to go to a local optician to see if they can put in the right lenses at additional cost. Very BAD experience and poor customer service.

The glasses arrived more than a month after the order... The glasses seem to be of very bad quality, and to top it all I had to pay 30$ for customs clearance...

So I ordered a frame that was advertised. I received a call telling me it was out of stock but there was an identical substitute in a different color. I accepted the substitute. When it came it was the wrong size (not what I ordered). When I returned the order I was charged a restocking fee of $30 for their mistake. Even though I explained this I was still charged the fee. Cool Frames is not the company I will work with in the future.

My sunglasses came crooked

Sent me the wrong color frames I just don’t want to go through anymore time waiting so I’m gonna keep these frames but I will never do business with you people again.