Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 379 reviews with 4 stars · Clear filters
Querida E.
There's a star missing only because I ordered prescription glasses from three other places in the same week, and these were the last I received. Otherwise, I had no trouble whatsoever with this experience. I got a gorgeous Etnia Barcelona frame with prescription lenses shipped to Chicago in about two weeks. I'll definitely order from them again when I want a designer frame for discounted prices. I'll just make sure to choose a faster shipping option next time.
Sunny C.
I ordered a frame and prescription lenses. The total time from order to receipt of the product is 20 days. The UPS tracking number sent was problematic as no info was available online from UPS. However the customer support person (Kelly) was very helpful and yes my glasses arrived on the day as she informed me. I had another support person whose service was nothing to write about. So, without Kelly, this would not have been a positive experience. (She deserves some serious recognition.) Overall, the glasses are very nice (genuine, I can't comment on the previous review that the frame is fake), the lenses are good quality (I paid for the expensive AR and hi-index polycarbonate, and there is definitely AR coating), and the total cost is very competitive. I am satisfied though they took a week longer than other merchants. And Coolframes should promote Kelly to support manager as she knows the paradigm: the customers come first (because without us, the business would not exist).
JOel A.
I had a good experience with Coolframes. I live in Brasil and I bought a eyeglass by Web and it was all ok. And I liked that de way Coolframes people treated me. I recomend!