Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 754 reviews with 1 star · Clear filters
Em
Terrible customer service. Unclear expectations when purchasing, it took weeks for them to arrive. Then the prescription was not correct. Again, horrible horrible customer service. I am having to pay the 20% restocking fee for lenses. Never asked if I liked the frames and did not attempt to remedy the situation. The person even confused $20 and 20% by email. It would make more sense if it had been a computer auto-responding.
Tina
Horrible customer service from management. Totally ignored my situation by not responding after I reached out several times. DO NOT BUY THE BLUE TECHNOLOGY!! It has a purple hue and will look horrible in pictures etc. that was not in the description. Also the frames I received are not the same that I had previously tried on at an actual store. Looks like a knock off.
rahaf S.
You are not responding to me regarding whether you’re going to send my order or not
Response from Cool FramesFeb 17, 2021
we are very sorry we could not fulfill your order and as per your request have refunded the order in full. Lee W.
Parchmentroll
Coolframes sent me a pair of bent glasses. I sent them back. The exchanged pair was also bent, and furthermore had chipped paint on the front and splotchy powder coating on the temple. I sent them back again. It's insane to think their techs somehow missed these issues, but that's what you get when buying online from this company I wound up going with a different make/model for the third attempt (I had to complain in order to get Coolframes to waive the bogus "processing fee" they tried to assess me for their error and still had to pay for packaging/shipping). When I took them to my local optometrist, we noticed those frames weren't straight either and could see tool markings on them from the novice who mounted the lenses. We surmised that Coolframes clearly sells B-stock glasses and can't be bothered with quality control when taking your money from you. Nobody from Coolframes ever said sorry for their continuous errors, and their cut-n-paste responses spoke volumes about their shady corporate culture. This whole affair took months--I should have just used my local guy and gotten these glasses both cheaper and faster. I would give Coolframes negative infinity stars for their outright negligence, innumerable delays, and caviler attitude, and heartily recommend you avoid this company at all costs. You will play Russian roulette with your frames while having money tied up in the lenses, you will stand in line at the post office for the privilege of shipping multiple return boxes at your own expense, you will wait for days for customer support to send you a monosyllabic response to the many pictures you took of the defective frames they tried to sell you that any other retailer wouldn't have dreamed of passing off to their customers as new/satisfactory, and you will never hear Coolframes take any responsibility whatsoever.
Kristen C.
These frames are super cheap. They don’t even fit correctly. Don’t waste your money. If you want to return these piece of crap frames you have to pay $10 for shipping and handling. Then they will only refund 80% of your money. Please don’t make the same mistake I made. They won’t work with you what so ever. Just DON’T BUY from cool frames because they are far from being cool frames!
Response from Cool FramesFeb 5, 2021
Thank you so much for purchasing a kids Miraflex frame from our store. All of our policies are clearly listed and all of the frames we sell are brand new coming directly from the brand manufacturer, meaning we do not make these frames we just resell them. We sent you exactly what you paid and purchased, if a return is needed we ask you send back the frame to us and we promptly refund 80-90 percent of the cost since we have to pay shipping from the vendor and back to the vendor and to our customers. The frame are 100% rubber kids frames made in Italy and are excellent quality as they are the #1 brand recommended by eye Doctors in the USA, we are sorry that you did not like the frame you purchased for your child, we would have been happy to provide a full value exchange without a fee. https://miraflexglasses.net/ Lee W.
Kathy
My order have not been delivered i paid extra $44 to have a fedex delivery. They still went to with usps which does not have good coverage in my countryz I ordered in Dec 16 and was told 7-15 business days it is already february i have been chasing and escalating with thencustomer service. There is no urgency and customer service and satisfaction was not priority i sent an email and told them this frame is for my son who has high grade astigmatism but i dont feel their sense of urgency to help they only asked me to wait due to high volume of shipmentz I Am very disappointed with this purchase i felt that i made the wrong choice to buy from them
Sabrines
cheap junk made from china and way overpriced. dont waste your time unless your a lefty
Ramzi T.
It took forever to get the frames I lost my insurance I called to see how long the guy was very rude and will not give me any reason.And he would not give me any discounts . I ask a to speak to a manager never got call me I never received a phone call I have a frame stating I was not able to use it who’s pretty bad experience I would not recommend to my friend or others