Charles S.
Product and delivery fine
CoolFrames delivered as promised. Quality product in a timely manner.

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Showing 379 reviews with 4 stars · Clear filters
Charles S.
CoolFrames delivered as promised. Quality product in a timely manner.
Waldrin (QFA3992) B.
A very good service got what i wanted.
Joseph L.
Great product, wish shipping were quicker and not required signature as I had to go to post office. Amazon doesn't require that. Other than that great transaction!
Anniefrommaine
I was able to find the frames that I was looking for at a wonderful price- less than half of what they cost at a local eyewear boutique! They shipped quickly and came in excellent condition. One caveat: If you are unhappy with your purchase, there is a hefty re-stocking fee. Be sure before you order.
BB
The frames that I ordered stated that they came with a certificate of authenticity. Part of the reason why I ordered from Coolframes was that I was concerned about receiving authentic frames at such a low price compared to my local frame store. The fact that they didn't even require a copy of my prescription made me even more suspicious. However, they arrived without any such certificate. I contacted them to ask where it was, and they just assured me that it's authentic - and that was the end of it. When I revisit the product page now, the mention of the certificate of authenticity has been removed. I've contacted the manufacturer directly to see if Coolframes is indeed an authorized retailer and will update my review once I hear back. Had I known this would have happened, I wouldn't have ordered. I won't be ordering from them again. EDIT: I received a reply from both Coolframes (see above) and the manufacturer within an hour of posting this review. The manufacturer confirmed that they are indeed an authorized retailer of their products. I do feel more comfortable now with my purchase.
Response from Cool FramesSep 20, 2016
Hi Brent, I apologize for the misunderstanding. The package contents of what you should have received with your glasses are the following: Polo Eyeglasses Polo Genuine Case Polo Branded Cloth Polo glasses do not ship with a certificate of authenticity, as it is not provided by Polo. However, we are and have been for 20+ years an authorized Polo retailer through their distributor, Luxottica. You can definitely contact Luxottica at any time to check the status of our relationship with them. Have a great day!
Lianne
Glasses came as advertised but it took quite awhile for them to arrive. Overall I'm very happy!
Jose V.
Fast, accurate and I am very satified
Michael K.
Ordered frames, saved money, delivered fine.