Cool FramesReviews of coolframes.com

Horrible customer service! I have yet to receive my order!

Terrible. L.A.M.B frames arrived and they were huge. not sure they would even fit a large headed guy. contacted customer service who told me there was a 20% restocking fee. fine if this was just because i didn't like them but as a glasses wear for 40 years, these were faulty. zero help. Do not purchase from Coolframes.

I’m very poor I would not recommend this place to anyone I know or anyone on the Internet to do business with a complete scam!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Your package will not be insured no one wants to take responsibility order at your own risk

Vey poor customer service.

Glass frame cracked within a week. And in to have to send them back first before warranty is a waste of my time during a pandemic. I’ll find a better company with faster turn around. Don’t waste your money.

When I received my glasses, they have the name of the brand and glasses on them in two spots , but the website didn’t show that in their photos. I checked multiple times and so did my husband. And the words aren’t just stickers I can remove. I was traveling when I ordered, and so excited to open when I returned and start wearing, but will never wear them. Because I was traveling, I was out of the return window. I am so disappointed and out a serious chunk of cash.

Terrible experience.They have terrible customer service and charge a 20% restocking fee for glasses frames that did not fit the lenses from an identical frame number which broke. So, I have no frames from them and was ripped off $48.00–they charged a 20% restocking fee and I paid postage to return them. If you don’t mind paying for nothing and being treated poorly, buy from them. So “promptly refunded” is untrue if you expect a full refund. To be clear: I returned the frames that did not work and paid $7.00 postage. They charged me $41.00 restocking fee. So their policy is to give nothing and take a fee.

They were the wrong size. I didn’t order a large, but that’s what I received.