Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 754 reviews with 1 star · Clear filters
SP
The frame is broken down. And I won't be able to send it back.
Response from Cool FramesJul 18, 2021
Thank you for your purchase, we are sorry the frame you bought broke. We do not manufacture these frames, we just resell them. With that said you are completely covered by a warranty and we will exchange the frame for you if you return the defective one to us. Lee W.
Jason White Lessenger R.
worst customerservice experience ever I won't be back
Behrouz F.
I placed an order for shourn Reges 1 for $137, the order showed up after two weeks with poor workmanship and major defects. Such as crooked lenses set in the frame, right Lense was rotating in its socket, minor chip on the right lense, screw and nuts were cut uneven and protruded too far outside, the item was returned, it was suggested to upgrade the lense for another $104, which I did.. I revived one email telling me the order was mailed and another that the frame is not available. I canceled the order in order to rethink. I was charged for the lenses $40 and 20% to restock the frame total of $60..i was charged for cool frame poor workmanship and defective product.. Poor taste and experience... WaS it worth it the hassle and expenses?,you be the judge....
Kathy B.
On March 22 I ordered a Silhoutte frame priced at $201.00.The next day I received an email from Amazon offering the same frame for $178.72. Your web site claims you will match prices from another vendor. I sent several emails to Cool Frames questioning your price match policy, and I received no response. I would have expected the courtesy of a response even if the answer was no. VERY DISSATISFIED
Devon
Still did not get my items or my refund. Customer service was very rude.
KSG
Will never order from this company again. Very restrictive return policy, won’t work with customer, even to exchange a pair of glasses they charge an exorbitant restocking fee. Extremely disappointing customer service and flexibility.
Debbie B.
Poor sales service Sent wrong frames wouldn’t Allow return Disappointing service!
MARIEL
I dont think frames are original