Carol
Resolved exchange
Gentleman explained process on how to exchange glasses with corrected prescription.

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Garden City, New York
Excellent
Showing 3,043 reviews with 5 stars · Clear filters
Carol
Gentleman explained process on how to exchange glasses with corrected prescription.
Nikoletta
Happy I was able to find same frame that I needed. Got it at a great price, good service and follow up.
customer
Great service. Great products, and honest products. thank you Cool Frames. It’s why I continue coming back to you!
Adrian C.
I hade to wait a extra 7 days but other than that I love it thanks
Bob W.
I ordered regular non-prescription sunglasses I got exactly what I ordered and I got them in 10 days
C. E.
A really great experience overall. Very fair pricing, glasses were perfectly made to order. I will return!!
Mark W.
Ordered because the price was better than most retailers. They emailed me to say the colour ordered wasn't in stock and it would take about three weeks to get back in. Then got an email four days later that item had shipped. Glasses were delivered quick, in perfect condition. I had them shipped to Canada and didn't even get hit with duty/taxes (that's more luck than on CoolFrames, but still great). I reached out once asking for a tracking number and they got back to me within an hour. Very pleased with purchase.
Andrea M.
Quick fast surface accurate making of my prescription lenses, great product