Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 754 reviews with 1 star · Clear filters
Danny S.
The return policy is a trap. Bought with confidence but lost that when I tried to return it.
Response from Cool FramesNov 16, 2021
Sorry to hear about this, but our policies are available for everyone to read. If you would like to change the item you received you can certainly do that. Lee W.
Jose G.
Company charges even though the package never arrived. They do not take responsability for their lack of customer service. You are more than welcome to post the tracking info. I did not sign for anything because I was not even in Miami on that day. The funny thing is you said this was my fault for choosing the free shipping.
Response from Cool FramesNov 16, 2021
Your item was delivered to an individual at the address at 2:34 pm on October 15, 2021 in MIAMI, FL . The item was signed for by J GUEVARRA. I do not want to post the tracking number here do to privacy, but the post office says you got it and signed for it. Lee W.
Cindy F.
Company failed to follow my direction to contact Ophthalmologist for prescription. Sent glasses w/incorrect prescription (default on website). Has yet to issue a refund or correct their mistake. Blamed me.
Samad S.
I was sold a frame at a higher price. The order was delivered to me late. The quality of the frame was different than what CoolFrames had stated on its website. When asking for compensation or return, it was refused. So instead, I was pushed to pay 20% of the selling price if I wanted to return. I do not recommend CoolFrames. Other competitors have a better price, much better customer satisfaction. Looking at CoolFrame's about us section, this company claimed that 100% customer satisfaction is guaranteed, but it is not valid.
Response from Cool FramesNov 16, 2021
thank you for your order, the frame price is $100 CAD and that is what you paid, the frame is manufactured by Kering group and is of top quality and has a warranty of 1 year. We are not responsible for other sites and their prices nor their authenticity on this brand. Our policy is a restocking fee on items returned to us without exchange. traveling to Canada from the US has been difficult for both FedEx and UPS since for the past year due to the border closings. Lee W.
Preston C.
My lenses for my corrective side make my vision even worse than making it better after having to send them back once I gave up and just lost the money.
Christopher L.
This was the first time that I have ordered glasses online and It will be the last. I ordered a pair of frames with tinted polarized prescription lenses. They came so light that you could clearly see my eyes behind the lenses. I sent they back and they assured me that they were going to make them darker. I got them back and they were exactly the same? So I called back and sent them in and they told me they would darken them up again. They came back a second time the same again. I called back and they told me that they were as dark as they could make them. so I asked for a refund and they told me that the lenses were non refundable but they would change them out for me once again. I had them just put non tinted prescription lenses in. I got them back and to me it does not seem like the prescription is right because everything is blurry. I am so sick and tired of going back and forth that I just gave up and now have a $300 something pair of glasses that are worthless to me and I ended up going and getting some new lenses put in an old pair of frames that I had for sunglasses. Will never shop online for glasses again!
Ronald H.
The glasses were very uncomfortable and after numerous attempts, they could not be adjusted. There was a break in the plastic near the end of the glasses on each side which caused a lot of irritation where they pressed into the ears.
Response from Cool FramesNov 11, 2021
We are very sorry the to hear you are having a problem with the frame. The eyeglasses you purchased from us are fully insured and can be exchanged at your convenience until September of 2022. Lee W.
Dmitry C.
After 2 month I didn’t receive my order Order was sent without tracking
Response from Cool FramesNov 11, 2021
The item is on its way to you, we are opening a claim with UPS today. we are very sorry for the delay. Lee w.