Cool FramesReviews of coolframes.com

Ivan was the person that helped me navigate the information to get exactly what fit my needs. He is very knowledgeable, polite and well spoken.

I placed an order and between my demanding schedule and UPS being lackadaisical I was told that my package could not be held for pickup nor could a schedule a delivery time. Due to shipper placed restrictions. After being told by several customer service associates that there was nothing they could do, my only option was wait until the package is returned to them. Then they would reship without the restrictions which could be up to another 2 wks. (I've already waited 8) I was disheartened, but then I encountered Mark. Mark listened to my issue seeming genuinely concerned called fulfillment and UPS through long hold times and belligerent associates to make sure he got the issue resolved. No excuses just action. Mark is da man!

Great service and excellent pricing. Definitely will buy my frames from this site.

Louise was the best customer service rep I’ve ever dealt with! I will definitely reorder in the future and with him!!! Great employee to your company! Thanks again Louise! You helped me tremendously and solved my issue. Debra

Mr Jacob at the service team was very helpful and patient in working with me on all details and making sure I selected the right choices for my prescription lens. Good job!!

It was a one of the best customer service in my experience.Louise, Customer Service Representative was very knowledgeable, informative and very friendly.He help me to go with my glasses order smoothly and in timely fashion, Thank you for the great service

It was the first time ordering from your company. You had the frames I wanted in stock. Mark was very kind in helping me place my order. Thanks

Customer Service was responsive and supportive. Great team!