Cool FramesReviews of coolframes.com

I have been telling friends and family to never shop here. I’ve had the worst customer experience in my life here. Sent multiple emails asking for answers or corrections to their mistakes and have only received ad emails back. Lost money with this company and will never be trusting them again for anything.

I did not receive my frames. Thanks

I recently purchased eyeglass frames - price was good and reviews were good - when I received the glasses the frame had a crack in it - I sent photo's as soon as I opened the box - was told I would need to send frames back at my cost after they reviewed the frames would send out a new frame - I've been without glasses for 3 wks before I got frames - would be 3 wks before they got mine back and I may or may not receive new frames in 3 wks - I need them for driving so can't be out glasses that long. Not at all happy with return policy for defective merchandise - received reply from cool frames that they would like to try and resolve my complaint - but have not seen anything else to think this is going to happen -

I've been trying to place an order through the insurance program for over 3 weeks. I tell them what I want uploaded by RX and no response. I am very disappointed!! I was told my emails went to junk mail but at the beginning no issues, good communication. Unable to speak to a human to get it done is not possible with you all either. You have lost a customer :(

I don't know where to begin but the fact I started my order a month ago and still do not have a tracking number for my order is crazy. I started my order Nov 2nd

No tracking number provided for my package which apparently shipped last week.

Cannot track my order which was placed on 3 November and has still not arrived. It’s marked as shipped on the website, but the link to track the order doesn’t allow me to actually track the shipment, which leaves me very suspicious. Very frustrated. Doubt I will order from this website ever again.

Ordered a frame less than 1 year ago. The color of the frame is blue. The blue is peeling. Got a response!! Send a picture of the damage, then we will ask you return the frame. What am I supposed to do for glasses? Hold the lenses up to my eyes to see? How stupid is this! The warranty applies ONLY under these way! What good is it? The warranty is useless. I have high density lenses, can’t see the wall in front of me without them…