Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 379 reviews with 4 stars · Clear filters
ANAND L.
Great frames, great price. Took a little time to have the frames and lenses made.
Response from Cool FramesJul 14, 2018
thank you for your order, We take special care of all orders that are purchased with lenses.,however this process does take a bit longer, we are actively improving our delivery time. we hope you enjoy your eyeglasses and thank you for writing a review. Lee
seren
Almost flawless ! despite some negative reviews I have read online. Ordering process was pretty flawless for me. I just had to confirm my billing/shipping address one more time.
Response from Cool FramesJul 14, 2018
thank you for the order with our store, we strive to make our ordering process as friendly as possible. Lee
Melissa
Excellent customer service, good prices. Only complaint is that the glasses took weeks to arrive because of customs delays.
Response from Cool FramesJul 14, 2018
thank you for the purchase with our store, we also wish that customs were quicker and low cost, and we wish we had control of that process. enjoy the glasses you purchased. Lee
C H.
Great service - got my frames in Canada in 6 days. Good quality frames as well.
Response from Cool FramesJul 14, 2018
We love Canada and ship to our neighbor to the north daily. Enjoy your glasses. Lee
Phil H.
Very competitive pricing on high quality frames.
Response from Cool FramesJun 23, 2018
thank you for your order enjoy the glasses. Lee
Clint W.
Price was great but took longer than I was hoping for delivery to Canada
Response from Cool FramesJun 23, 2018
thank you for your order, glad you are happy with the frame and we are sorry it longer then expected to get delivered. we are working on improving delivery times to Canada. Lee
Patrick C.
Ordered frames...few days later said the didn't have that color in stock...had to take another color...otherwise all went well.
Response from Cool FramesJun 21, 2018
thank you for your order and willingness to adjust it due to inventory. we hope you enjoy your purchase and know that we are here in the event you need us. Lee
LE E.
I was extremely happy to find these frame on line! They needed a bit of an adjustment from my lens developer which is the reason for the 4 stars.
Response from Cool FramesJun 21, 2018
thank you for your order, when frames are sold without Rx lenses we usually align the frame to be straight prior to shipping them. we know that once lenses are installed locally with your optician they will have to be tweaked as the lenses themselves can cause misalignment to the frame. we hope you enjoy the purchase and we are here if you need us. Lee