Cool FramesReviews of coolframes.com

I asked to price match and I got no answer for weeks.

We paid extra for a 2 day delivery! The delivery come 8 days later! The frame did not come in a case very disappointing!

I placed an order and had frames shipped Dec 23. It's currently January 10 and I have still not received them. I have had to reach out numerous times by phone and email, only be told they are being held at a depot. I was not given any sort of card to pick them up, so have to waste my time on the phone trying to sort this out and get my product. What should have been a seamless and easy transaction was a total waste of time.

Unfortunately, the company does not offer full refunds on returns as many of their competitors do. They charge a 20% "restocking" fee. I will just use GlassesUSA or somewhere that has the ability to afford their customers that integrity.

I received the frames and they were so twisted and warped that they could not be straightened. My optician tried every tool available to fix them but they would eventually go back to the twisted shape. I was told to mail them back from the West coast of Canada to New York for a trade of new ones. I am not willing to pay $50 shipping for $120 frames and then hope to see new ones. I will not give David from coolframes a chance to resell the crap frames to someone else. Seems like the biggest joke of a company, absolute joke. STAY AWAY! They do not have a review spot on their website, probably because of crap like this. So bummed because I actually really liked the frames. I hope this helps one person in the world.

The frame arrived without the prescription lens I'm shipping it back I paid almost $400 dollars for nothing how can this possibly happen?

Incorrect lens provided. The prescription applied was completely wrong and there are etchings in the lens of numbers and characters that are visible when held to light Poor quality

The glasses delivered were not the glasses described or shown. Communication after order I had to initiate and production was slow. I had an order from another company placed at the same time and they delivered 10 days sooner. Whether I keep these glasses or not I will not buy from CoolFrames again.